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In the second outing for our now annual Monocle retail and service survey, we have been around the world to choose the companies and people who are setting benchmarks we should all take note of. From a sunny department store in Auckland to a bespoke underwear retailer in Tokyo and a US retailer with a great Crew leader, we focus on the fresh concepts breaking through in an over-saturated market. It’s a celebration of good design, the art of doing the basics well and knowing how to treat people.



Best local talent…



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