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A safe pair of hands

— Global


The concierge is an institution worth investing in. They know what is going on in your neighbourhood, can prevent crime and stop you having to wait at home for deliveries. They are a city essential. Monocle meets three of the best.


Although we would love to live in communities where doors are perennially on the latch, security is a serious priority in modern cities. But for all the talk of locks, cameras and alarms, there is nothing like the intuition and human presence of the concierge to create a secure and sociable neighbourhood.

They are security guards and community linchpins in one: vetting visitors and helping residents with everything from heavy shopping to screaming babies. From the uniformed, white-gloved doormen of New York to a group of men who keep one of Chile’s…


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