F&B and Retail Operations Manager

If you are a genuine and innovative professional with a passion for how consumers perceive a brand and how businesses should attune their offer to win consumers’ hearts and minds, Monocle has an opportunity for you.

We are on the hunt for an experienced retail and hospitality manager to lead Monocle’s new venture, opening in Culver City, Los Angeles in August 2018.

You will manage operations for The Monocle Shop, which stocks current and back issues of the magazine, a selection of international press and a collection of exclusive products developed with our favourite companies and craftsmen around the world.

Also on the premises, with both indoor and terrace seating, The Monocle Café will offer excellent barista coffee, premium pastries and savouries, and a selection of wines, beers and cocktails from early morning to evening.

Responsibilities

You will be responsible for leading the day-to-day business, with tasks including:

– Oversee retail and café operations and staff; monitor and prioritise workflow and rota
– Ensure monthly sales quotas are met
– Maintain excellent service standards
– Keep the shop merchandised to the highest standard
– Manage stock inventory
– Manage the selection, training and development of staff
– Ensure that health & hygiene best practices are monitored and maintained at all times

You will also need to:

– Identify and action commercial opportunities
– Regularly report on shop performance
– Work closely with suppliers to maintain quality, consistency and price
– Ensure that all service equipment is maintained and functioning correctly
– Be an ambassador for the brand and connect with our client base

Requirements:

– Proven retail and hospitality management experience with a focus on delivering excellent customer service and maintaining brand standards
– Ability to implement Monocle’s retail and F&B strategy
– Commercial awareness and strong business acumen
– Team-player mentality with a hands-on approach
– Strong communication, interpersonal skills and attention to detail
– Fluency in English, knowledge of an additional language would be an advantage

Successful candidates will show a keen interest in world affairs, business and design, have a passion for printed matter and be an ambassador for our brand. At the same time, an eye for detail, a friendly manner and an ability to deliver excellent service are all essential traits.

Applicants need to have the right to work and live in the US.

To apply, please send a CV and cover letter to mv@monocle.com.

Contact

Martin Vigren
mv@monocle.com

Location

Los Angeles

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