e-Commerce Merchandising Manager

Job Description

As an ecommerce Merchandising Manager, you will be responsible for driving the ecommerce business forward, building and merchandising digital content, ensuring the content is presented with quality and accuracy, and verifying that the merchandised product aligns with the Monocle brand strategy.

Roles and Responsibilities:

• Monitor key trading tasks such as stock management, fragmentation, and product returns. • Manage the ecommerce platform and drive the business forward. • Create weekly shop CRM newsletter based on sales performance data and new releases. • Liaise closely with product development, operations, and customer service teams to improve efficiencies, trade, and customer experience. • Manage new product uploads, category builds, product detail maintenance, and promotional activities. • Liaise with various teams for regular and ad-hoc CMS tasks and initiatives. • Be highly involved in UAT site testing for development projects (Shopify relaunch) and the regular site walks to ensure 100% accuracy at all times. • Collaborate with the product development team for onsite optimizations such as product recommendations, upselling/cross-selling opportunities, and search improvements. • Assisting with the day-to-day coordination of e-Commerce marketplace activities, e.g. product uploads, reporting, organizing stock transfers. • Reporting on e-Commerce trade performance including KPIs, providing data-driven insight, and conducting deep dives were needed to better understand shopping behaviors and trends.


• Min 2-3 years - Proven working experience in merchandising on a similar role. • Min 2 years - Hands-on experience of an e-Commerce platform – Shopify Plus. • Knowledgeable of analytical tools (Google Analytics) for performance measurement, determine improvements and innovations. • An understanding of e-Commerce UX, content and development projects, and intuitive knowledge of how users interact and shop in a digital environment. • Excellent ability to analyze data and propose commercial objectives. • Experience with CRM tool Klaviyo a plus • Experience with Adobe Photoshop a plus


• e-Commerce • Project Management – for new platform rollouts a plus • Resourceful • Communication skills • Analytical • Excel Skills – is required


Josh Cottrell




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  • The Continental Shift