Shop manager (full-time)

We are on the hunt for a full-time manager to front our Toronto shop, located in the charming surrounds Little Italy.

The Monocle Shop stocks a mix of exclusive Monocle collaborations, current and back issues of the magazine and a collection of products from our favourite companies and craftsmen around the world.

Responsibilities

You will be responsible for leading, motivating and developing the team of part-timers in order to:

  • Maximise profit
  • Increase shop sales
  • Connect with our customers
  • Keep the shop merchandised to the highest standard

You will also need to:

  • Identify and action commercial opportunities
  • Regularly report on shop performance
  • Inform and influence product development
  • Effectively and efficiently respond to subscription and customer-service queries
  • Manage stock levels
  • Recruit, coach and retain staff

Requirements

  • Proven retail operations/management experience with a focus on an international customer base and delivering excellent customer service
  • Ability to implement Monocle’s retail strategy
  • Commercial awareness and strong business acumen
  • Team-player mentality
  • Strong communication, interpersonal skills and attention to detail

If this sounds like the job for you and you feel that you can truly champion the Monocle brand, we want to hear from you.

Successful candidates will show a keen interest in world affairs, business and design, have a passion for printed matter and be an ambassador for our brand. At the same time, an eye for detail, a friendly manner and an ability to deliver excellent service are all essential traits.

Proficiency in oral and written English is essential and knowledge of an additional language would be an advantage. Applicants need to have the right to work and live in Canada.

Contact

Kalvin Coria
kc@monocle.com

Location

Toronto

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