COMMENT / NOLAN GILES
On the road
My past few weeks have been spent visiting design and furniture companies across Europe and the mood among everyone that I’ve met is positive: people are ready to return to business as usual and to reconnect with clients in the real world. While we remain hopeful that some trade events, where these interactions typically occur, will go ahead later this year, many other large gatherings will not take place in 2021. That’s why firms are revising marketing strategies and looking to seize opportunities in other ways. Don’t want to be left behind? Well, here are some ideas to help you get back in the game.
1. Snap up that space
An inevitable consequence of the pandemic is that shops have shuttered. Strike a deal with a landlord and take a space, even if temporarily, to show your best assets to customers and help to liven up a quiet part of the city.
2. Host a dinner
With restaurants reopening, the best way to reconnect with clients, contacts and suppliers is around a table. A sunny alfresco spring lunch will have everyone singing your praises.
3. Open your factory doors
For many furniture brands, production hardly ceased over the past year. Highlight the often underappreciated asset of the craftspeople making your wares with open days.
4. Dress up your windows
In our conversation on Monocle 24 radio show Monocle on Design this week, our Berlin correspondent told me about the novel window displays popping up in temporarily closed businesses, from hairdressers to galleries, across the city. Apply some creative nous to yours – even if it’s just as a teaser for what’s to come.
5. Minimise screen time
Brands were quick to adapt at the start of the pandemic with bursts of digital marketing. At that point, digital films and experimental online concepts were welcome. A year on, we’re square-eyed and sick of screens, so be wary of lengthy online showcases and inevitably glitchy digital conferences.
6. Get intimate
Furniture showrooms tend to be quiet places that focus on quality rather than quantity in terms of their visitors. One-on-one, tailored tours allow an even more personal experience for your best clients behind closed doors.
7. Keep it local
Global events are not on the cards for the time being but do seize the opportunity to bring your nearby audience to one of your showrooms for an intimate discussion and a few glasses of bubbly – people are ready for real-life interaction.