retail vacancies

Monocle is the renowned global affairs and lifestyle magazine, 24-hour radio station, website, retailer and media brand. Monocle is headquartered at iconic Midori House in Marylebone, London and in Zürich, Switzerland.

Monocle has more than 30 correspondents all around the world, and operates a global network of shops in addition to a thriving e-commerce business.

Our global team is currently over 200 strong. Some full time and others freelancers, they come from and are based all around the globe and are all seen as an extension of the brand. They are vibrant, knowledgeable and eager to go the extra mile.

Monocle’s Retail division employs a world-wide team across shops in Tokyo, Hong Kong, Toronto, Los Angeles, Zurich and London and Online. Our selection is focused on a curated range of brand collaborations from Japan, the US, the UK, Switzerland, Italy and France with many items being limited editions. We market those products in close collaboration with our editorial content to bring the selection to life online and in our shops.

What we are looking for
Entrepreneurial and dynamic, you will manage our retail operations in Hong Kong. You will understand luxury consumer behaviour and know how to attune a message to local and international customers.

What the role looks like day to day
The Retail Manager will take ownership of step-changing Monocle’s operations in Hong Kong across a series of functions – sales, product scouting and co-ordination, and training a team. More than just a point of contact for our customers and subscribers, you will be a brand ambassador for Monocle. You will have a broad perspective and define customer experience in our Hong Kong shops in collaboration with all Midori House retail functions.

This role is based in Hong Kong – reporting to the Head of Retail, based in London.

Key responsibilities:

Operations:
– Managing employees and overall operational efficiency of the shop and expanding sales productivity
– Interviewing and hiring new staff
– Training employees on sales, product, inventory, reporting, customer service
– Ensuring staff is on its best behaviour, appropriately representing the company, and maintaining a positive attitude
– Scheduling rota strategically
– Maintaining the shop in optimum state ensuring it is clean and meticulously merchandised
– Reaching out to existing customers and creating new sales opportunities
– Communicating with staff, customers, other stores, and other departments in person, over the phone, and by email
– Maintaining inventory and ordering/ transferring stock when necessary
– Reporting on the shop’s and product productivity
- Reconciliating and reporting on sales accounting and stock inventory
– Making sure the site is meeting financial targets
– Inspiring the retail team with a positive attitude and enthusiasm
– Having sufficient product knowledge and customer service skills to help all customers with their questions
– Maintain all POSM replenished and fresh

Upgrade Customer Experience
– Identify key areas of improvement and create a seamless experience
– Drive a local customer-retention scheme in line with available CRM tools and customer data
– Maintain and promote a high level of service at all times
– Deliver consistently excellent customer service
– Manage local conversations pre, during, and post the customer lifetime cycle

Commercial activity
– Identify key areas of improving information in communications to the local market
– Adapt an omni-channel approach and assist customers with buying subscriptions or products from our web shop, when needed
– Organise monthly promotional events linked to new product and editorial content
– Actively work to increase local subscriber base via promotions, events and partnerships

Product development
– Scout, source and coordinate fresh local product with the Chairman and the Product Development Manager

Key requirements:
– Previous sales or customer-service and CRM experience in a premium environment
– An undergraduate degree in hospitality is desirable but not essential
– Excellent presentation skills
– Excellent understanding of the luxury market
– Excellent verbal and written communication skills
– Ability to lead and motivate a team and achieve results through influence and problem-solving; you will understand the needs of premium customers
– Flexible attitude and positive approach to change
– Energetic, self-starter and proactive
– Fluent in English, Cantonese and/or mandarin is a plus

Contact

Daniel Pinto
dsp@monocle.com

Location

Hong Kong

We are looking for part-time and full-time sales associates for our expanding network of retail shops in Hong Kong. The Monocle Shop stocks a mix of exclusive collaborations, archive of the magazine and a collection of products from our favourite companies and craftsmen around the world.

Successful candidates will have a keen interest in world affairs, business and design, and act as an ambassador for our brand. Experience of premium retail sales, a friendly manner and a passion for delivering excellent service are all essential traits. Proficiency in oral and written English is essential and knowledge of Cantonese or Mandarin would be an advantage.

Contact

Daniel Pinto
dsp@monocle.com

Location

Hong Kong

We are looking for a part-time sales associate for The Monocle Shop located in the charming surroundings of the Little Italy district. The shop stocks a mix of exclusive Monocle collaborations, copies of the magazine (both the latest edition and back issues) and a collection of products from our favourite companies and craftsmen around the world.

Successful candidates will have a keen interest in world affairs, business and design, and act as an ambassador for our brand. Experience of premium retail sales, a friendly manner and a passion for delivering excellent service are all essential traits. Proficiency in oral and written English is essential and knowledge of an additional language would be an advantage.

Contact

Kalvin Coria
kc@monocle.com

Location

Toronto

We are looking for a part-time sales associate for The Monocle Shop located in the heart of London's Marylebone. The shop stocks a mix of exclusive Monocle collaborations, copies of the magazine (both the latest edition and back issues) and a collection of products from our favourite companies and craftsmen around the world.

Successful candidates will have a keen interest in world affairs, business and design, and act as an ambassador for our brand. Experience of premium retail sales, a friendly manner and a passion for delivering excellent service are all essential traits. Proficiency in oral and written English is essential and knowledge of an additional language would be an advantage.

Contact

Simone Werger
sw@monocle.com

Location

London

We are looking for a part-time sales associate for The Monocle Shop on Zürich's Dufourstrasse. The shop stocks a mix of exclusive Monocle collaborations, copies of the magazine (both the latest edition and back issues) and a collection of products from our favourite companies and craftsmen around the world.

Successful candidates will have a keen interest in world affairs, business and design, and act as an ambassador for our brand. Experience of premium retail sales, a friendly manner and a passion for delivering excellent service are all essential traits.

Proficiency in oral and written German and English is essential and knowledge of an additional language would be an advantage. Applicants need to have the right to work and live in Switzerland.

Contact

Daniel Pinto
dsp@monocle.com

Location

Zürich

Monocle’s global network of shops is growing and we are looking for professional, enthusiastic and organised junior members of the team who have a flair for customer experience and enjoy a dynamic fast-paced environment. Candidates will report directly to the head of retail but will divide their time between product development, e-commerce and retail operations.

Responsibilities include, but are not limited to:

– Assisting the product-development co-ordinator on sell-through numbers and production cycle
– Co-ordinating requests between shop managers and the various functions in Midori House
– Co-ordinating CRM initiatives online and in shops, maintaining the database of top clients
– Order fulfilment during peak times
– Working with the e-commerce department and reporting on weekly top sellers
– Covering occasional shifts in our George Street shop
– Monitoring third-party shop performance
– Monitoring stock holding and updating numbers online

The ideal candidates will have the following skills/experience:

Essential

– Strong desire to learn
– Well organised and detail-oriented with a passion for perfection
– Good written and verbal communication skills
– Sound knowledge of Monocle and the luxury-retail environment
– Ability to use one’s initiative and work well in a team
– Immaculate presentation

Desirable

– Fashion retail experience
– Experience of using Adobe Photoshop and Microsoft Excel
– To apply, email your CV and cover letter, detailing why you’d like to join our team, to the address listed.

Candidates must be eligible to work in the UK.

Job type: Full time
Duration: Three-month and six-month internships available

Contact

Daniel Pinto
dsp@monocle.com

Location

London

Monocle’s global retail reach is growing and traffic to its online shop traffic is increasing. We are looking for professional, enthusiastic and organised junior members of the team who have a flair for customer experience and a keen eye for detail, and enjoy a dynamic fast-paced environment. Successful candidates will report directly to the Logistics Executive and work with other members of the large Retail and Customer Relations teams.

Key responsibilities:

Tasks include but are not limited to:
- Working in various areas of the building, the main departments being Inbound and Outbound.
- Efficiently and effectively receiving and storing goods inwards.
- Picking our customer orders, ensuring a high level of quality and productivity.
- Accurately picking, packing and shipping our customer orders to ensure that we meet customers’ premium expectations.
- Accurately reading instructions from multiple systems and taking direction from multiple departments.
- Adhering to strict safety, quality and production standards.
- Being proactive and assessing needs and priorities
- Any other tasks asked of you by the Logistics Executive and other members of the Retail team.

Physical demands

The role involves the following physical demands on a daily basis:
- Standing and/or walking.
- Lifting and moving products of up to 20kg in weight.
- Lifting, bending, reaching above the head, kneeling, crouching, and/or stretching.
- Pushing and pulling products of up to 20kg in weight.
- Manual dexterity of both hands and wrists.
- Regularly climbing and descending flights of stairs safely.
- Experience in Excel is desirable.

Candidates must be eligible to work in the UK.

Start date: Oct 2019

Job type: Part-time

Contact

Shaun Barneveld
sb@monocle.com

Location

London

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