retail vacancies

If you are a genuine and innovative professional with a passion for how consumers perceive a brand and how businesses should attune their offer to win consumers’ hearts and minds, Monocle has an opportunity for you.

We are on the hunt for an experienced retail and hospitality manager to lead Monocle’s new venture, opening in Culver City, Los Angeles in August 2018.

You will manage operations for The Monocle Shop, which stocks current and back issues of the magazine, a selection of international press and a collection of exclusive products developed with our favourite companies and craftsmen around the world.

Also on the premises, with both indoor and terrace seating, The Monocle Café will offer excellent barista coffee, premium pastries and savouries, and a selection of wines, beers and cocktails from early morning to evening.

Responsibilities

You will be responsible for leading the day-to-day business, with tasks including:

– Oversee retail and café operations and staff; monitor and prioritise workflow and rota
– Ensure monthly sales quotas are met
– Maintain excellent service standards
– Keep the shop merchandised to the highest standard
– Manage stock inventory
– Manage the selection, training and development of staff
– Ensure that health & hygiene best practices are monitored and maintained at all times

You will also need to:

– Identify and action commercial opportunities
– Regularly report on shop performance
– Work closely with suppliers to maintain quality, consistency and price
– Ensure that all service equipment is maintained and functioning correctly
– Be an ambassador for the brand and connect with our client base

Requirements:

– Proven retail and hospitality management experience with a focus on delivering excellent customer service and maintaining brand standards
– Ability to implement Monocle’s retail and F&B strategy
– Commercial awareness and strong business acumen
– Team-player mentality with a hands-on approach
– Strong communication, interpersonal skills and attention to detail
– Fluency in English, knowledge of an additional language would be an advantage

Successful candidates will show a keen interest in world affairs, business and design, have a passion for printed matter and be an ambassador for our brand. At the same time, an eye for detail, a friendly manner and an ability to deliver excellent service are all essential traits.

Applicants need to have the right to work and live in the US.

To apply, please send a CV and cover letter to mv@monocle.com.

Contact

Martin Vigren
mv@monocle.com

Location

Los Angeles

There is currently an opportunity to join Monocle’s expanding retail department in Marylebone, London in the position of E-commerce manager.

This role involves:

  • Online merchandising
  • Functionality screening
  • Analysis of online behaviour
  • Creation and implementation of product communication in cooperation with the photo and sub teams implementing and managing online promotions
  • Coordinating order fulfilment, payments and IT systems
  • Analysis of sales and traffic reports
  • Developing, driving and owning the integration of E-commerce direct marketing

This role requires:

  • An undergraduate degree or equivalent through experience in a relevant field
  • A minimum of five years’ experience, working in an E-commerce position within the luxury goods industry
  • Knowledge of online retail and the systems that sit behind it, including order management and logistics processes
  • Experience in a customer-centric function – understanding online customer journeys and expectations
  • An analytical mind and entrepreneurial disposition
  • A wealth of ideas for growing Monocle’s online retail business

To apply for this role, please send a CV and cover letter explaining why you feel you are suited to this role.

Contact

Martin Vigren
mv@monocle.com

Location

London

We are on the hunt for a full-time manager to front our Toronto shop, located in the charming surrounds Little Italy.

The Monocle Shop stocks a mix of exclusive Monocle collaborations, current and back issues of the magazine and a collection of products from our favourite companies and craftsmen around the world.

Responsibilities

You will be responsible for leading, motivating and developing the team of part-timers in order to:

  • Maximise profit
  • Increase shop sales
  • Connect with our customers
  • Keep the shop merchandised to the highest standard

You will also need to:

  • Identify and action commercial opportunities
  • Regularly report on shop performance
  • Inform and influence product development
  • Effectively and efficiently respond to subscription and customer-service queries
  • Manage stock levels
  • Recruit, coach and retain staff

Requirements

  • Proven retail operations/management experience with a focus on an international customer base and delivering excellent customer service
  • Ability to implement Monocle’s retail strategy
  • Commercial awareness and strong business acumen
  • Team-player mentality
  • Strong communication, interpersonal skills and attention to detail

If this sounds like the job for you and you feel that you can truly champion the Monocle brand, we want to hear from you.

Successful candidates will show a keen interest in world affairs, business and design, have a passion for printed matter and be an ambassador for our brand. At the same time, an eye for detail, a friendly manner and an ability to deliver excellent service are all essential traits.

Proficiency in oral and written English is essential and knowledge of an additional language would be an advantage. Applicants need to have the right to work and live in Canada.

Contact

Kalvin Coria
kc@monocle.com

Location

Toronto

We are looking for full-time sales associates to staff our new shop, opening on Zürich’s Dufourstrasse in April.

The Monocle Shop stocks a mix of exclusive Monocle collaborations, current and back issues of the magazine and a collection of products from our favourite companies and craftsmen around the world.

Successful candidates will have a keen interest in world affairs, business and design, have a passion for printed matter and will be an ambassador for our brand. At the same time, a keen eye for detail, a friendly manner and a passion for delivering excellent service are all essential traits.

Proficiency in oral and written German and English is essential and knowledge of an additional language would be an advantage.

Contact

Martin Vigren
mv@monocle.com

Location

Zürich

We are looking for a part-time sales associate for The Monocle Shop located in the charming surroundings of the Little Italy district. The shop stocks a mix of exclusive Monocle collaborations, copies of the magazine (both the latest edition and back issues) and a collection of products from our favourite companies and craftsmen around the world.

Successful candidates will have a keen interest in world affairs, business and design, and act as an ambassador for our brand. Experience of premium retail sales, a friendly manner and a passion for delivering excellent service are all essential traits. Proficiency in oral and written English is essential and knowledge of an additional language would be an advantage.

Contact

Kalvin Coria
kc@monocle.com

Location

Toronto

We are looking for a part-time sales associate for The Monocle Shop on George Street in London's Marylebone. The shop stocks a mix of exclusive Monocle collaborations, copies of the magazine (both the latest edition and back issues) and a collection of products from our favourite companies and craftsmen around the world.

Successful candidates will have a keen interest in world affairs, business and design, and act as an ambassador for our brand. Experience of premium retail sales, a friendly manner and a passion for delivering excellent service are all essential traits. Proficiency in oral and written English is essential and knowledge of an additional language would be an advantage.

Contact

Martin Vigren
mv@monocle.com

Location

London

We are looking for a part-time sales associate for The Monocle Shop in Tomigaya, Shibuya. The shop stocks a mix of exclusive Monocle collaborations, copies of the magazine (both the latest edition and back issues) and a collection of products from our favourite companies and craftsmen around the world.

Successful candidates will have a keen interest in world affairs, business and design, and act as an ambassador for our brand. Experience of premium retail sales, a friendly manner and a passion for delivering excellent service are all essential traits. Proficiency in oral and written English and Japanese is essential.

Contact

Cindy Chan
cch@monocle.com

Location

Tokyo

We are looking for a part-time sales associate for The Monocle Shop in Wan Chai. The shop stocks a mix of exclusive Monocle collaborations, copies of the magazine (both the latest edition and back issues) and a collection of products from our favourite companies and craftsmen around the world.

Successful candidates will have a keen interest in world affairs, business and design, and act as an ambassador for our brand. Experience of premium retail sales, a friendly manner and a passion for delivering excellent service are all essential traits. Proficiency in oral and written English is essential and knowledge of Cantonese or Mandarin would be an advantage.

Contact

Cindy Chan
cch@monocle.com

Location

Hong Kong

Monocle is looking for an enthusiastic customer-service assistant to join our commercial department in London.

You will assist us in looking after our global base of loyal subscribers, as well as customers of our thriving e-commerce business. We are looking for candidates who understand the value of hospitality and service done well, and who want to grow professionally within a continuously evolving business.

Assisting with the day-to-day operation of the department, you will have well-developed organisational and communication skills, exceptional attention to detail and a passion for luxury brands and media.

Core tasks will include:
· co-ordinating the dispatch of daily web orders
· effectively and efficiently responding to subscription and customer-service queries via email and phone
· facilitating communication between internal departments, highlighting problems and finding solutions
· ensuring the best service is provided to all customers

The successful applicant will be:
· well organised
· forward thinking, entrepreneurial and proactive
· aware of the importance of precise written and oral communication
· fluent in English (other language skills are a distinct advantage)

If this sounds like you and you would like to join our expanding team, please send us your CV and a cover letter explaining why you feel you are suited to the role.

Contact

Lauren Palmer
ldp@monocle.com

Location

London

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