FAQs
Subscriptions
Subscription shipping times
We offer free shipping for all subscriptions and back issues. Delivery times vary by location:
UK and EU: 5 to 10 business days from the shipped date.
The rest of the world (including North America, Australia, New Zealand and Asia): Between 10 and 20 business days from the shipped date.
Please note that deliveries to South and Central America, Turkey and South Africa can take up to 25 business days from the shipped date to arrive.
When does my Monocle subscription start?
If you are a new subscriber or have recently redeemed a subscription gift, please check the dates below, which determine the first issue and gift that you will receive as part of your subscription.
Please note that these are the UK on-sale dates. Delivery times can vary depending on your location. For more details, please refer to our subscription shipping times.
| If you subscribed between | Your first issue will be | On Sale Date |
|---|---|---|
| 5th of Dec – 8th Jan | February issue | 29th Jan |
| 9th of Jan – 5th Feb | March issue | 26th Feb |
| 6th of Feb – 5th Mar | April issue | 26th Mar |
| 6th of Mar – 2nd Apr | May issue | 23rd April |
| 3rd Apr – 30th Apr | June issue | 28th May |
| 1st May – 4th Jun | July/August issue | 25th June |
| 5th Jun – 16th July | Mediterraneo | 31st July |
| 10th Jul – 30th Jul | September issue | 20th August |
| 21st Jul – 3rd Sep | October issue | 24th September |
| 4th Sept – 10th of Sept | The Entrepreneurs | 1st October |
| 11th Sep – 1st Oct | Design Directory (2) | 22nd October |
| 25th Sep – 8th Oct | November issue | 29th October |
| 9th Oct – 5th Nov | December/January issue | 26th November |
| 6th Nov – 3rd Dec | Escapist (3) | 24th December |
When does my ‘Konfekt’ subscription start?
If you subscribe to Konfekt between 15 May and 13 August, the first issue that you will receive will be our autumn 2026 edition (issue 24).
Please note that you can view your issue line-up and upcoming releases on your account page (click here).
When will my subscription gift arrive?
Your gift should arrive with the first issue of your subscription. If you are a renewal subscriber, it will be allocated with the next issue to be released after your renewal is processed.
If you do not receive your gift as specified above, please call us on +44 (0)20 7725 4349 or email subscriptions@monocle.com.
What should I do if my issue is damaged?
If your magazine has been damaged during its journey to your address, please email our subscriptions team with a photo of the damaged issue attached. A member of our team will arrange for a replacement copy to be sent to you via priority shipping.
How do I claim a missing issue or gift?
Missing issues:
If your issue does not arrive within the estimated transit window provided on your account page (click here), please contact us. We will dispatch a replacement via priority delivery.
Missing gifts:
Subscription gifts should arrive with your first issue. If your gift does not arrive within seven days of the issue’s delivery, please contact us at subscriptions@monocle.com.
Timeframe for claims:
All claims for missing items must be made within two months of the initial estimated delivery date for your location, which can be found in our ‘Subscription Shipping Times’ section. Claims made for issues outside this timeframe cannot be accommodated.
How do I cancel my automatic renewal?
You can cancel the auto-renewal feature on your Monocle subscription through your account from the day that you subscribe.
Please follow the steps below:
- Log in to your account.
- Click on Subscriptions.
- Select Manage (top-right corner) and choose Cancel auto-renewal.
- Once auto-renewal is disabled, no future payments will be processed. You’ll continue to receive the remaining issues of your subscription and retain access to your monocle.com account until your subscription expires.
Please note:
If your renewal payment has already been processed and the 14-day cancellation period has passed, the subscription is non-refundable. For more information or assistance, please contact our team at subscriptions@monocle.com.
How do I update the address for my subscription?
Address information and phone number
You can update the subscription shipping details for your account in the “Profile” section. Please edit your details in the Monocle delivery address section.
Please note that, due to our printing and publishing schedules, changes might not apply to your issues straight away.
My payment card has expired. How can I add a new one to continue my subscription?
You can update your payment details by logging in to your account and following the steps below.
- First, visit your account page.
- Go to the Subscriptions tab. Select Manage next to the relevant subscription.
- Select Update in the drop-down menu.
If you wish to change the default payment method,
- Select the card that you wish to use from the available options.
- Click Update to confirm.
If you are adding a new card,
- Select Add New and enter your card details, then click Add Card to save.
- Select the new card as your default payment method.
- Click Update to confirm.
How can I receive a receipt of my subscription?
You can download your transaction receipt from your Account page by following the below steps.
- Log in to your account.
- Navigate to your Account page and select Profile.
- Add billing details under Billing Address and click Save.
- Go to Transactions and select the arrow next to the transaction that you wish to obtain a receipt for.
- Save receipt.
What are the special editions for 2026 and when will I receive them?
If you are a Print & Digital or Premium subscriber, you will receive the following special editions in 2026:
- Mediterraneo newspaper – released on 31 July
- Monocle: The Entrepreneurs – released on 1 October
- Design special – released on 22 October
- The Escapist – released on 24 December
Please note: These are the UK on-sale dates. Delivery times can vary depending on your location. For more details, please refer to our subscription shipping times.
Gift Subscriptions
How do I purchase a gift subscription?
Please visit our Subscription page. Under your preferred option, please click “Gift this subscription”.
Can I personalise the gift message and choose when it is sent?
Yes. When you are making your purchase, you can enter an optional message and select the date when the gift will be sent.
What information do I need to provide about the recipient?
To complete the purchase, you will need to provide the recipient’s name and email address. We will use this information to share the redemption steps with the recipient.
For a subscription containing print products, the recipient will be asked to add a delivery address upon redeeming their gift voucher.
When do gift subscriptions start?
Gift subscriptions are active from the day that the recipient redeems them. However, print issues can only be dispatched once the recipient has confirmed their delivery address.
The first magazine to be sent as part of the subscription will be determined by the publishing schedule. For further information, the recipient can refer to their “Account” page, under the “Next issues” tab.
Please note that subscription vouchers expire within 12 months of purchase. If issues cannot be delivered within this timeframe due to missing delivery details, the subscription will lapse.
When are subscription gifts delivered?
If the subscription purchased includes a gift, this will be allocated with the first delivered issue. For delivery times to your location, please check our subscription shipping times.
How do I renew gift subscriptions?
If you have purchased a gift subscription for someone else, this will only run for one cycle. If you wish to gift another year of Monocle, please buy another subscription here.
What should I do if I already have an active subscription but receive a gift subscription?
We appreciate your loyalty as a subscriber. Gift subscriptions are intended to introduce new readers to the world of Monocle and Konfekt and cannot be applied to an existing subscription account. If this applies to you, please ask the gift giver to reach out to subscriptions@monocle.com and we will be able to assist them further.
Shop
Shipping to the USA
E-commerce Products
Orders valued at more than $800 may require customs documentation and might be subject to import duties and taxes.
Starting August 29, 2025, new import tariffs will be imposed on a wide range of goods, applicable to orders of any value. Your order might incur additional fees upon arrival.
We recommend contacting your local customs office for the most accurate information on these new tariffs.
Print Products
If your order includes a Magazine, Newspaper, or Paperback, it isn’t currently possible to ship it as a standalone order. This may be reflected at checkout by the absence of available shipping options.
We recommend including these print products as part of an order with other merchandise.
For any additional questions, please contact our Customer Services team at customerservice@monocle.com.
How are international duties and taxes paid?
When ordering goods for delivery outside of the European Union and United Kingdom, you may be subject to import duties and taxes. These charges are levied once the package reaches your country of destination. Please note that any additional charges are your responsibility, as Monocle has no control over them.
Customs policies vary significantly from country to country. We recommend contacting your local customs office for the most accurate and up-to-date information regarding import duties and taxes in your region.
Can I amend or cancel my order?
If your order has not yet been dispatched, you can cancel your order, change the size or edit the shipping details on the same day of purchase. If you need to make any amendments after the day of purchase, please contact us for assistance at customerservice@monocle.com.
When can I expect my order if it contains pre-order items?
For orders containing both pre-ordered items and available products, the pre-ordered items will be shipped separately, as soon as they are in stock.
Please refer to the product page for the date of release. You will receive one order confirmation email covering both in-stock and pre-order items.
Please note that payment for pre-orders will be taken from your account immediately.
Fragrances orders
Please note that all orders including fragrances will be shipped via FedEx. For selected destinations that do not have FedEx as a shipping option, we’re currently unable to fulfil orders containing fragrances. We’re working on a resolution and hope to update you soon. For a full list of country restrictions, please contact our Customer Services team at customerservice@monocle.com.
What shall I do if I think an item I purchased from your site is faulty?
Please email customerservice@monocle.com and we’ll look into this for you. Please provide your order number and photographs of your item. Please be aware that items that have been damaged as a result of normal wear and tear, by accident or by your own misuse will not be considered faulty. This does not affect your statutory rights.
How do I report the loss of my parcel?
Should your parcel fail to arrive within the estimated timeframe, please contact our team at customerservice@monocle.com and we will investigate. Claims for lost parcels must be made within 24 hours of delivery confirmation. Please note: claims made outside the above window will not be accepted.
Returns policy
You can return or exchange your goods within 14 days of receipt, provided they are unused, in a saleable condition, and include all original packaging, such as clothing tags.
Please note that we cannot refund or exchange:
– Consumable items, including fragrances, if used or removed from original packaging.
– Print items, such as books, magazines, and newspapers.
– For hygiene reasons, footwear, swimwear, and underwear are strictly non-refundable.
If a product has specific return conditions, they will be clearly stated at the time of purchase. We reserve the right to decline returns or reduce refunds if items show signs of wear, use, or alteration.
How do I arrange an exchange or refund?
Please return the item(s) along with your completed return form. You may use a courier of your choice to return unwanted items. Please note, you are responsible for the cost of shipping a return. We strongly recommend using a tracked service for your return, allowing you to monitor its progress.
Note that online orders must be returned to our E-commerce warehouse in Germany.
WFS Fulfillment Solutions GmbH,
Siegmund-Hiepe-Straße 28-32,
35578
Wetzlar
Germany
Once your parcel is received at our warehouse and passes our quality control checks, and the item(s) are returned to stock, we will contact you to confirm your exchange or refund. Please note, it might take an additional 3-5 business days from delivery confirmation at the local facility for your items to reach our warehouse team.
E-commerce shipping times
Processing:
Online orders are dispatched from Germany every weekday. Orders received during the week will be processed on the next business day.
Those received on Friday, Saturday or Sunday will be processed and shipped on Monday (subject to bank holidays).
Please note: All orders placed outside of the EU require customs documentation if they exceed €1,000 in value. Please allow up to two additional working days for your order to be dispatched.
Please note: DHL is unable to deliver to PO boxes if your order requires a signature upon delivery.
Shipping times:
We offer options across DHL Express, FedEx Economy, FedEx Priority and worldwide shipping via Deutsche Post (subject to shipping locations).
Estimated transit days shown at checkout from the date of dispatch.
Deutsche Post
Magazines and newspapers are shipped via Deutsche Post, using its untracked worldwide shipping service.
UK and EU: 5-15 business days from date of dispatch.
Rest of the world: 10-20 business days from date of dispatch.
For orders containing both pre-ordered items and available products, the pre-ordered items will be shipped separately, once they are in stock. Please refer to the product page for the release date.
(Updated on 12 August 2025)
What happens if my order contains both shop products and subscription items?
If your order includes both e-commerce products and a subscription, the courier options only apply for the shop products purchased.
Subscriptions are distributed via standard, local postal services. For estimated delivery timings and further information, please refer to our ‘Subscription Shipping Times’.
Digital
Can I download the issue as a PDF?
Subscribers can read new issues of Monocle in a flippable PDF format. Go to monocle.com/magazine/issues and select the option to read the magazine now. Issues are not available for download.
Can I read the issue offline?
PDFs are not available for download from monocle.com. You will require internet connection to read our issues.
Is there an app for the Digital subscription?
Monocle does not have an app. Subscriptions can be managed once you sign in to monocle.com.
Is the content phone and tablet-friendly?
All content at monocle.com is viewable on any device and the flippable PDF of the magazine is phone and tablet friendly. You can use zoom adjustments to suit your needs and search for key words within the PDF version.
