FAQs
Subscriptions
Subscription shipping times
We offer free shipping for subscriptions and back issues. Please note that our delivery times vary depending on your location.
UK and EU: 5 to 10 business days from the shipped date.
Australia, New Zealand and Asia: 25 to 30 business days from the shipped date.
North America and the rest of the world: 10 to 20 business days from the shipped date.
To learn more about international delivery times and receive the latest updates, please click the Deutsche Post link here.
When does my Monocle subscription start?
If you subscribe between the 20 March and 1 May, your print subscription will start with the June 2025 edition. Digital access is available from the day that you subscribe.
When will my subscription gift arrive?
Your gift is allocated depending on the package that you have signed up to and should arrive with the first issue of your subscription.
If you do not receive your gift as specified above, please call us on +44 (0)20 7725 4349 or email subscriptions@monocle.com.
How do I claim a missing issue or gift?
Missing issues:
If your issue does not arrive within the estimated transit window detailed on your account page, please contact us. We will dispatch a replacement via recorded delivery.
Missing gifts:
Subscription gifts should arrive with your first issue (refer to your confirmation email for first-issue details). If your gift does not arrive within seven days of your issue’s delivery, please contact us.
Timeframe for claims:
All claims for missing items must be made within two months of the initial estimated delivery date, as outlined in our “Subscription shipping times” section. Claims outside this timeframe will be declined.
Important note:
Claims for both missing issues and gifts must adhere to the two-month timeframe mentioned above.
What should I do if my issue is damaged when it arrives?
If your magazine has been damaged during its journey to your address, please email our subscriptions team with a photo of the damaged issue attached. One of our team will arrange for a replacement copy to be sent to you via priority shipping.
How can I renew my subscription?
We have recently updated our subscription systems. As part of this process, you will need to manually update your payment method to continue your subscription.
To renew, please follow this link and complete the steps below.
1) Select the type of subscription that you would like to renew.
2) Enter the email address registered with your Monocle account.
3) Enter your new payment details to complete the purchase.
If you require any further assistance with your renewal, you can contact our team at subscriptions@monocle.com.
Please note that gift subscriptions already purchased will not renew automatically.
How can I cancel my auto renewal?
You can cancel the auto-renewal feature on your Monocle subscription by emailing our team at subscriptions@monocle.com.
Please note that when auto-renewal is disabled, we will not process any future payments. You will still receive the remaining issues of your subscription and have access to your monocle.com account until the subscription expires.
If the renewal is successfully processed, subscriptions are non-refundable. If you require more information regarding cancellations and refunds, please contact our team at subscriptions@monocle.com.
How do I update my details under my account?
If you need to update your delivery or personal details, please contact our team at subscriptions@monocle.com, who will be happy to assist you with this. Due to our printing and publishing schedules, the changes might not apply straight away.
How can I order a gift subscription?
Gift subscriptions are currently unavailable. We are implementing this feature on our website. It will be available on the Monocle subscription page once live.
Shop
How are international duties and taxes paid?
When ordering goods for delivery outside of the European Union and United Kingdom, you may be subject to import duties and taxes. These charges are levied once the package reaches your country of destination. Please note that any additional charges are your responsibility, as Monocle has no control over them.
Customs policies vary significantly from country to country. We recommend contacting your local customs office for the most accurate and up-to-date information regarding import duties and taxes in your region.
Can I amend or cancel my order?
If your order has not yet been dispatched, you can cancel your order, change the size or edit the shipping details on the same day of purchase. If you need to make any amendments after the day of purchase, please contact us for assistance at customerservice@monocle.com.
When can I expect my order if it contains pre-order items?
For orders containing both pre-ordered items and available products, the pre-ordered items will be shipped separately, as soon as they are in stock.
Please refer to the product page for the date of release. You will receive one order confirmation email covering both in-stock and pre-order items.
Please note that payment for pre-orders will be taken from your account immediately.
What shall I do if I think an item I purchased from your site is faulty?
Please email customerservice@monocle.com and we’ll look into this for you. Please provide your order number and photographs of your item. Please be aware that items that have been damaged as a result of normal wear and tear, by accident or by your own misuse will not be considered faulty. This does not affect your statutory rights.
How do I report the loss of my parcel?
Should your parcel fail to arrive within the estimated timeframe, please contact our team at customerservice@monocle.com and we will investigate. Claims for lost parcels must be made within 24 hours of delivery confirmation. Please note: claims made outside the above window will not be accepted.
Returns policy
You can return or exchange your goods within 14 days of receipt, provided they are unused, in a saleable condition, and include all original packaging, such as clothing tags.
Please note that we cannot refund or exchange:
– Consumable items, including fragrances, if used or removed from original packaging.
– Print items, such as books, magazines, and newspapers.
– For hygiene reasons, footwear, swimwear, and underwear are strictly non-refundable.
If a product has specific return conditions, they will be clearly stated at the time of purchase. We reserve the right to decline returns or reduce refunds if items show signs of wear, use, or alteration.
How do I arrange an exchange or refund?
Please return the item(s) along with your completed return form. You may use a courier of your choice to return unwanted items. Please note, you are responsible for the cost of shipping a return. We strongly recommend using a tracked service for your return, allowing you to monitor its progress.
Note that online orders must be returned to our E-commerce warehouse in Germany.
Welog GmbH, c/o Monocle
Siegmund-Hiepe-Straße 28-32,
35578
Wetzlar
Germany
Once your parcel is received at our warehouse and passes our quality control checks, and the item(s) are returned to stock, we will contact you to confirm your exchange or refund. Please note, it might take an additional 3-5 business days from delivery confirmation at the local facility for your items to reach our warehouse team.
How do I arrange an exchange or refund via Global-e?
If you would like to exchange or return an item, please follow these steps:
1. Access our ‘Returns Portal’ by clicking here or on the ‘Returns’ button on the bottom of the order confirmation email.
2. Select the item you wish to return or exchange, the quantity of each item being returned or exchanged and the reason for return or exchange. For exchanges, select your preferred size, where applicable.
3. You will receive an email containing a returns label and instructions for returning the product. We are only able to track returns posted via a prepaid shipping label.
4. Return the parcel using your nearest DHL Express service point. Please find your nearest drop-off point here.
Returns posted via self-return labels will need to be tracked by you. For prepaid shipping labels, a shipping fee will be deducted from your refund.
You will receive a refund once the parcel has been received and inspected at our warehouse. This process can take up to seven business days from the date that your parcel shows as delivered. Please note that refunds can take up to five business days to appear in your bank account, depending on your bank’s processing times.
E-commerce shipping times
Processing:
Online orders are dispatched from Germany every weekday via DHL. Orders received during the week will be processed on the next business day. Those received on Friday, Saturday or Sunday will be processed and shipped on Monday.
Please note: DHL are unable to deliver to PO boxes if they require a signature upon delivery.
Shipping times:
We offer three options: DHL Express, DHL Standard and worldwide shipping via Deutsche Post.
Express
Delivery within 2-4 working days from the date of dispatch.
Standard
Delivery within 6 working days from the date of dispatch.
Deutsche Post
Magazines and newspapers are shipped via Deutsche Post, using its untracked worldwide shipping service.
UK and EU: 5-15 business days from date of dispatch.
Rest of the world: 10-20 business days from date of dispatch.
**For orders containing both pre-ordered items and available products, the pre-ordered items will be shipped separately, once they are in stock. Please refer to the product page for the release date.
(Updated on Thursday 17 April 2025)
What happens if my order contains both shop products and subscription items?
If your order includes both e-commerce products and a subscription, the courier options only apply for the shop products purchased.
Subscriptions are distributed via standard, local postal services. For estimated delivery timings and further information, please refer to our ‘Subscription Shipping Times’.
Konfekt
When does my Konfekt subscription start?
If you subscribe to Konfekt between 28 February and 15 May, the first issue of your subscription will be our Summer 2025 edition (Iissue 19) which is due to be published on 5 June 2025.
How can I update my delivery details?
We recommend the use of a fixed address to ensure no issues are missed. Due to printing and publishing schedules, it may not be possible to make requested changes immediately. For assistance with changing your details, please contact our subscriptions team at cs@konfektmagazine.com.
How can I cancel my auto-renewal?
To cancel your subscription please contact our subscriptions team at cs@konfektmagazine.com.
Please note that when you deactivate auto-renewal, we will not process any future payments. You will still receive the remaining issues of your subscription until the subscription expires.
Be advised, if the renewal is successfully processed subscriptions are non-refundable. If you require more information regarding cancellations and refunds, please contact our team at subscriptions@monocle.com.
Digital
Can I download the issue as a PDF?
New issues of Monocle are available to read in a flippable PDF format for subscribers. Navigate to a recent issue on monocle.com/magazine/issues and select the option to read the magazine now. The issue is not available for download.
Can I read the issue offline?
PDFs are not available for download from monocle.com. You will require internet connection to read our issues.
Is there an app for the Digital subscription?
Monocle does not currently have an app. Subscriptions can be managed once you sign in to monocle.com.
Is the content phone and tablet-friendly?
Monocle.com content is viewable on any device, and the PDF of the magazine is phone and tablet-friendly. You are able to utilise the zoom adjustments, as well as search for key words within the PDF version depending on your needs.
Will I be contacted when each issue is published?
If you have a print subscription you will receive each new issue through your letterbox when it is published. If you have a print or digital subscription and have opted in to marketing emails you will receive an email each time a new issue is published.
Is there a free trial for digital subscriptions?
We do not currently offer free trials.
