Terms & Conditions

Winkontent Ltd (trading as “Monocle”). Registered in England and Wales no. 05265119. Our registered office is at 1 Dorset Street, London W1U 4EG. VAT no. 843893782.

By entering the Monocle website you agree to abide by the terms and conditions of use. When you place an order online for either a subscription or merchandise, you are indicating your acceptance of these Terms & Conditions.

Registration

You may register to create an account with us in the contexts of either a subscription or an e-commerce order. All registered users must set a password which they will afterwards use to sign in. You agree to be responsible for maintaining the confidentiality of any password which you choose. To terminate your account please email customerservice@monocle.com.

Registered users with a valid current subscription may access every article stored in our online archive.

Subscriptions

Our subscription plan prices are indicated at monocle.com/subscribe. We offer subscriptions in multiple currencies, including USD, EUR, AUD and CHF. Please note that subscriptions renew automatically and are non-refundable.

Subscriber discount

Active magazine subscribers are entitled to a 10% discount on all purchases through our online shop. You must be signed in to your account to benefit from the discount. The discount is calculated on the bag and checkout pages, and does not include shipping costs. Subscriber discount does not apply to sale items, nor if a promotional code is applied during the payment process. We reserve the right to revise the level of subscriber discount without notice, and to exclude certain products from the offer.

E-commerce merchandise

Our merchandise product prices are indicated on each product page. We enable payment in multiple currencies, including USD, EUR, AUD and CHF. Orders placed in USD may only be shipped to the US or Canada. Each product is sold subject to its product description. Our product descriptions are correct at the time the information was entered into our system.

Exchanges and refunds

If you are not happy with your purchase, you can return any goods within 14 days of receiving them. Please return the item(s) in the shortest possible time frame, along with your receipt. All subscriptions are strictly non-refundable. Returned items must be unused, in a saleable condition and include all original packaging, e.g. clothing tags, etc. We cannot refund or exchange consumable items, including our fragrances, which have been used or removed from their original packaging. We are also unable to refund print items, such as magazines and newspapers. For matters of hygiene, purchases of footwear, shorts or underwear are strictly non-refundable. Should a product be subject to further conditions relating to its eligibility for a refund or exchange it will be advertised accordingly. Refunds will be issued to your original payment method. This does not affect your statutory rights.

Payment methods

For any purchase on monocle.com you may choose to pay using a credit card, a debit card, or using PayPal. We currently accept American Express for all currencies apart from AUD. For PayPal, we do not support “pending” payment methods such as bank transfers or e-checks.

Privacy and cookies

Please refer to our separate privacy policy to understand how and why we use your personal data, and how and why we share your personal data with trusted third party providers. We use cookies in the context of providing this website. Please refer to our cookie policy for further information on how we use cookies.

Third-party websites and advertisers

Our websites may provide links to third party websites, or advertisements promoting other companies’ products or services. The inclusion of any link does not imply our endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organisations that operate such linked websites may collect, use, disclose or otherwise treat your personal data.

Sale of business

We reserve the right to transfer any personal information we have about you in the event of a merger with a third party or upon a sale or transfer of all or a portion of our business or assets to a third party acquirer.

Changes to this document

This page may be updated periodically, to reflect changes to our website’s offer, or the terms and conditions of its use. Revised Terms and Conditions will be posted on this website.

How to contact us

To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint, please contact customerservice@monocle.com. We aim to respond to all queries within 48 hours.

Updated: Thursday 10 May 2018

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