James Chambers / Opinion
It’s good to talk
For almost 10 hours last weekend, much of South Korea was in the dark – digitally speaking. The country’s main messaging app, Kakao, went down on Saturday after a fire at a data centre. More than 53 million people suddenly experienced what life was like in the old offline days; back when we used to speak to people in person, hail taxis on the street and withdraw cash from banks.
While hyperconnected South Koreans could arguably do with a little less screen time, the novel experience has spooked many into recognising the near-monopoly that Kakao enjoys on communication in South Korea. More than 90 per cent of the population uses the messaging app. The shock led to calls for lawmakers to safeguard both competition and innovation, and to consider security in a nation that’s constantly threatened with attack and destabilisation from its neighbour to the north.
The South Korean military can – and regularly does – prepare for hypothetical tactical missile strikes but didn’t seem to have a ready response for when its go-to messaging app went down. President Yoon Suk-yeol saw the panic that the Kakao outage caused and has vowed to take decisive action. What this might look like is less clear.
More broadly, the role of private, unaccountable and often opaquely run technology companies needs further discussion – and fast. You only need to look at the advantage that Elon Musk’s satellite technology Starlink has given Ukraine’s war efforts to see how civilian services can be co-opted for good or ill. For now, we should be working to apply strict antitrust laws to online services and stress test them in case of emergencies. What would happen if a massive email server went down or a social media firm fumbled elsewhere? Most nations would still be in the dark about how best to reply.
James Chambers is Monocle’s Hong Kong bureau chief.