How do you give a warm welcome?

Chapter 1

The art of customer service: Fred Sirieix

Fred Sirieix is a hospitality mastermind. He’s presented television shows on the art of service, he trains young people in the importance of it and he is the general manager at Michelin-starred restaurant Galvin at Windows at London’s Hilton Hotel. Culture producer Holly Fisher meets Fred on the 28th floor of the Park Lane establishment to find out how you issue a warm welcome.

Chapter 2

Charming tech: David Phelan

Monocle’s technology correspondent David Phelan speaks to Robert Bound about the signature sounds we associate with products – and those that say hello to us when we turn them on.

Chapter 3

Qantas: ‘I Still Call Australia Home’

We speak to Australian journalist Carli Ratcliff and Sydney-based composer Les Gock about their relationship with the Qantas campaign song. “I Still Australia Home” has been welcoming Australians back to their home country for nearly two decades and has become an anthem in its own right.

Chapter 4

Tunisia: The hotelier host with the most

Despite being associated with terror threats and plummeting tourism, Tunis is probably the most welcoming city on the Mediterranean. Syma Tariq meets Leila Ben Gacem – one of the Tunisian capital’s advocates for its artisans, youth and tourism – to see how she welcomes and connects guests in her beautiful little hotel.