The Entrepreneurs

Value Retail

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23 February 2022

Episode 541

30 minutes

Value Retail founder and chairman Scott Malkin calls in at Monocle’s Zürich HQ for a discussion with editorial director Tyler Brûlé. Picking up a conversation that they began in early 2020, Malkin reflects on retail, property, great brands and the status of luxury – and explains why he remains positive despite the headwinds. Plus: a report from Japan that shows why the primacy of “customer first” is as true for a small Tokyo homeware shop as it is for a global giant in luxury retail.

23 February 2022

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Chapter 1

24 minutes

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Chapter 1

Value Retail

Cover art for The Entrepreneurs

Value Retail founder and chairman Scott Malkin calls in at Monocle’s Zürich HQ for a discussion with editorial director Tyler Brûlé. Picking up a conversation that they began in early 2020, Malkin reflects on retail, property, great brands and the status of luxury – and explains why he remains positive despite the headwinds.

24 minutes

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Value Retail

Chapter 2

5 minutes

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Chapter 2

Lost and Found

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Alongside big corporates, there are plenty of smaller retailers that share the values espoused by Scott Malkin: a client-first approach, great service and a positive customer experience. Chloe Potter has been to a homeware store in Tomigaya, just a stone’s throw from Monocle’s Tokyo HQ, which showcases exactly these virtues.

5 minutes

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Lost and Found

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