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23 February 2022
Value Retail founder and chairman Scott Malkin calls in at Monocle’s Zürich HQ for a discussion with editorial director Tyler Brûlé. Picking up a conversation that they began in early 2020, Malkin reflects on retail, property, great brands and the status of luxury – and explains why he remains positive despite the headwinds. Plus: a report from Japan that shows why the primacy of “customer first” is as true for a small Tokyo homeware shop as it is for a global giant in luxury retail.
23 February 2022
Value Retail founder and chairman Scott Malkin calls in at Monocle’s Zürich HQ for a discussion with editorial director Tyler Brûlé. Picking up a conversation that they began in early 2020, Malkin reflects on retail, property, great brands and the status of luxury – and explains why he remains positive despite the headwinds.
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Alongside big corporates, there are plenty of smaller retailers that share the values espoused by Scott Malkin: a client-first approach, great service and a positive customer experience. Chloe Potter has been to a homeware store in Tomigaya, just a stone’s throw from Monocle’s Tokyo HQ, which showcases exactly these virtues.
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