Track record— Zürich


Switzerland’s reputation for being the most efficient country in the world is not undeserved: SBB, the state-controlled railways, has a 96 per cent punctuality rate and slick service.

Commute, Signage, Train Stations

Even though Switzerland is one of the world’s great fans of the free market, most Swiss people don’t seem to mind that a state-controlled company monopolises their railways and underground. Swiss Federal Railways (SBB) is considered an institution to defend and be proud of. SBB typifies everything good about Switzerland – efficiency, precision and Mitteleuropean sophistication.

The successful formula is simple: the government decides policy and finance, sets four-year performance agreements that are approved by parliament, elects (and dismisses)…


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