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Talking shop

— Global


From tailor-made coffee to a well-known British supermarket brand, these examples of good retail and service go further than the average store, thanks to bold ambition, piece-by-piece quality and a passion for pleasing customers. These are our retailers and people to watch in 2010.

Customer service, Luxury goods, Shopping, Supermarkets

St. Ali

Coffee company

Melbourne, Australia

Running a boutique coffee house in the coffee capital of Australia, a country that spends Au$2.5bn (€1.5bn) a year on the brown stuff, means it was bound to be a good year for Salvatore Malatesta (pictured right). His Melbourne coffee company and café St. Ali sources green beans from around the world, roasts them on site and then sells them over the counter and wholesale.

“Coffee should not be viewed as a commodity susceptible to the forces of the market, but as an artisan, high-end product,” says Malatesta…


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