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Three generations of Todd Banks’ family have been at Kenmore Air. The current president works alongside his mother Leslie (she’s on front line reservations), and he says that other staff are treated like family. “We are pretty flat organisationally,” he says, “and not particularly formal with job descriptions; we all pitch in and do whatever it takes to make the day work well.”

Kenmore’s first scheduled service was launched in 1986 when demand for its charter flights to islands on the Pacific coast became high. Now, 90 per cent of flights are…



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