FAQs

You can download your transaction receipt from your Account page by following the below steps.

1. Log in to your account.
2. Navigate to your Account page and select Profile.
3. Add billing details under Billing Address and click Save.
4. Move to Transactions and select the arrow next to the transaction that you wish to obtain a receipt for.
5. Save receipt.

If you require a VAT invoice, please contact our team at subscriptions@monocle.com.

If you upgrade, downgrade or purchase a new subscription before your current one ends, the new subscription will override the previous one. You will lose any remaining issues and benefits from your current subscription.

When are subscription gifts and welcome packages delivered?
Gift subscriptions are active from the day of redemption by the gift recipient. Your first magazine included will be determined by the next published issue.

The subscription gift will be allocated with the first issue. For delivery times to your location, please check our ‘Subscription Shipping Times’.

Will the subscription renew?
No. If you have purchased a gift subscription for someone, this will only run for one cycle.

What happens if I have an active subscription and receive a gift subscription?
Subscriptions cannot be merged. If you receive a gift subscription while having an active one, you can choose to cancel one and keep the most recent. Please contact customer service for assistance.

If you’re subscribed to our Print & Digital or Premium packages, you will receive the following special editions in 2025:

• Mediterraneo newspaper – released on 27 June
• Monocle: The Entrepreneurs, Issue 9 – released on 24 July
• Design special – released on 9 October
• The Escapist – released on 29 December

Please note: These are the UK on-sale dates. Delivery times may vary depending on your location. For more details, please refer to our subscription shipping times.

When ordering goods for delivery outside of the European Union and United Kingdom, you may be subject to import duties and taxes. These charges are levied once the package reaches your country of destination. Please note that any additional charges are your responsibility, as Monocle has no control over them.

Customs policies vary significantly from country to country. We recommend contacting your local customs office for the most accurate and up-to-date information regarding import duties and taxes in your region.

If your order has not yet been dispatched, you can cancel your order, change the size or edit the shipping details on the same day of purchase. If you need to make any amendments after the day of purchase, please contact us for assistance at customerservice@monocle.com.

For orders containing both pre-ordered items and available products, the pre-ordered items will be shipped separately, as soon as they are in stock.

Please refer to the product page for the date of release. You will receive one order confirmation email covering both in-stock and pre-order items.

Please note that payment for pre-orders will be taken from your account immediately.

Please email customerservice@monocle.com and we’ll look into this for you. Please provide your order number and photographs of your item. Please be aware that items that have been damaged as a result of normal wear and tear, by accident or by your own misuse will not be considered faulty. This does not affect your statutory rights.

Should your parcel fail to arrive within the estimated timeframe, please contact our team at customerservice@monocle.com and we will investigate. Claims for lost parcels must be made within 24 hours of delivery confirmation. Please note: claims made outside the above window will not be accepted.

You can return or exchange your goods within 14 days of receipt, provided they are unused, in a saleable condition, and include all original packaging, such as clothing tags.

Please note that we cannot refund or exchange:

– Consumable items, including fragrances, if used or removed from original packaging.
– Print items, such as books, magazines, and newspapers.
– For hygiene reasons, footwear, swimwear, and underwear are strictly non-refundable.

If a product has specific return conditions, they will be clearly stated at the time of purchase. We reserve the right to decline returns or reduce refunds if items show signs of wear, use, or alteration.

Please return the item(s) along with your completed return form. You may use a courier of your choice to return unwanted items. Please note, you are responsible for the cost of shipping a return. We strongly recommend using a tracked service for your return, allowing you to monitor its progress.

Note that online orders must be returned to our E-commerce warehouse in Germany.

WFS Fulfillment Solutions GmbH,
Siegmund-Hiepe-Straße 28-32,
35578
Wetzlar
Germany

Once your parcel is received at our warehouse and passes our quality control checks, and the item(s) are returned to stock, we will contact you to confirm your exchange or refund. Please note, it might take an additional 3-5 business days from delivery confirmation at the local facility for your items to reach our warehouse team.

Processing:
Online orders are dispatched from Germany every weekday. Orders received during the week will be processed on the next business day.

Those received on Friday, Saturday or Sunday will be processed and shipped on Monday (subject to bank holidays).

Please note: All orders placed outside of the EU require customs documentation if they exceed €1,000 in value. Please allow up to two additional working days for your order to be dispatched.

Please note: DHL is unable to deliver to PO boxes if your order requires a signature upon delivery.

Shipping times:
We offer options across DHL Express, FedEx Economy, FedEx Priority and worldwide shipping via Deutsche Post (subject to shipping locations).
Estimated transit days shown at checkout from the date of dispatch.

Deutsche Post
Magazines and newspapers are shipped via Deutsche Post, using its untracked worldwide shipping service.
UK and EU: 5-15 business days from date of dispatch.
Rest of the world: 10-20 business days from date of dispatch.

For orders containing both pre-ordered items and available products, the pre-ordered items will be shipped separately, once they are in stock. Please refer to the product page for the release date.

(Updated on 12 August 2025)

If you subscribe between the 23rd of October, and the 26th of February, your subscription will start with the Konfekt Spring (22) edition.

Address Details & Phone Number
You can update your subscription shipping details under your account, in your Profile section. Please edit your address details under your corresponding Konfekt delivery address section.

Please note, due to our printing and publishing schedules the changes might not apply to your issues straight away.

E-Mail Address
Should you wish to change your e-mail address associated with your account, please contact our team at cs@konfektmagazine.com, who will be happy to help.

You can cancel the auto-renewal feature on your Monocle subscription through your Account from the day you subscribe.
Please follow the steps below:

1. Log in to your account.
2. Click on Subscriptions.
3. Select Manage (top right corner) and choose Cancel auto-renewal.

Once auto-renewal is disabled, no future payments will be processed. You’ll continue to receive the remaining issues of your subscription until your subscription expires.

Please note:
If your renewal payment has already been processed and the 14-day cancellation period has passed, the subscription is non-refundable.

For more information or assistance, please contact our team at cs@konfektmagazine.com.

New issues of Monocle are available to read in a flippable PDF format for subscribers. Navigate to a recent issue on monocle.com/magazine/issues and select the option to read the magazine now. The issue is not available for download.

PDFs are not available for download from monocle.com. You will require internet connection to read our issues.

Monocle does not currently have an app. Subscriptions can be managed once you sign in to monocle.com.

Monocle.com content is viewable on any device, and the PDF of the magazine is phone and tablet-friendly. You are able to utilise the zoom adjustments, as well as search for key words within the PDF version depending on your needs.

If you have a print subscription you will receive each new issue through your letterbox when it is published. If you have a print or digital subscription and have opted in to marketing emails you will receive an email each time a new issue is published.

We do not currently offer free trials.