The Faster Lane / Tyler Brûlé
Short order
On a recent Saturday morning I woke up to the sound of the waves gently hitting the beach and the sun breaking through the clouds of the Atlantic. As I had a few hours to spare before my first engagement, I considered my options. Do I go for a little jog along Miami Beach? Do I write this column? Or should I park myself on the balcony, feel the sun’s rays and put that draggy novel out of its misery. Whatever the activity, I need a coffee and an orange juice to get rolling, so I dial “guest services” only to be told at 06.55 that I need to call back in five minutes as room service does not open its lines till then.
For a moment I walk over to the minibar set-up and consider the coffee machine and various sachets, and think that it might be worth firing up the little unit – but I’m overcome with questions. While I don’t want to be a slave to Nespresso – just as I hate being held hostage by Google or Microsoft – why do so many hotels opt for rogue in-room coffee-making systems that are complicated when one’s clear-headed and feel like a puzzle concocted for a geeky engineering club at MIT when one’s fresh out of bed? This particular unit sounds somewhat Italian and, as I examine the various blends on offer, assess the knobs, dials and “pour here” arrows, I realise that it’s now 07.01 and call down for my order instead. Given my line of business, I’m all for accuracy but why does a two-item order need to be repeated back to me in detail?
“Can I repeat your order?” she asks.
Do I have a choice? I’m thinking. “Yes, sure,” I reply.
“So that’s one fresh orange juice and one cappuccino. We’ll have that up to you within 40 minutes. Have a good day.”
Before I can ask why it’s going to take 40 minutes for an OJ and frothed-milk coffee, I realise that the poor souls running breakfast operations were probably sold the professional version of the coffee system that’s glaring at me from the far corner of the room. I go out onto the balcony and tackle my book.
It’s now 45 minutes since I made the call and the book has not improved; in fact, I’ve barely put a dent in it and the luxurious window of time in which I can do nothing is slipping away. I call room service again and ask how they’re getting on.
“Can you repeat your order?” the woman asks.
Really!? “It was an orange juice and cappuccino,” I say. “If it’s not en route then we can just cancel the order.”
“It’s on its way to you now. You should hear a knock on the door any moment. Please call us back if you’d like to clear the tray.”
A minute later the door chimes and I walk to the foyer. I open the door with a whoosh and stand aside holding it open. With my right arm, I make what I believe to be the globally recognised signal for “welcome and enter”: a smile with a sideways nod and then a gentle swing of the arm with a slow opening of the palm, followed by a gentle extension of the hand and sweep of the fingers that settle pointing in the direction of where you’d like your beverages to be placed. I’m about to release the door and assemble myself for my now very-much-needed coffee when the waiter asks, “Do I have your permission to enter the room?”
“Uhhhh, yes,” I reply. “Unless you want me to take the items off the tray?”
“No, it’s OK,” he says. “I just need your permission to come into the room.”
I’m about to ask why he needs for permission when I’ve clearly ordered something called “room service” but I can’t be bothered and he’s only going from a script that has been cooked up by some litigation leery GM or F&B manager suffering from a serious case of coronavirus-caution hangover. As I go to sign for my order, my eye is drawn to the total at the bottom of the slip. I’d like you to guess, dear reader, how much I paid for a cappuccino and an orange juice – consumed in a part of the world where, I believe, such fruits quite literally grow on trees, though you’d never know it. The first three correct answers will receive a little pre-Christmas treat. Drop me a note at tb@monocle.com. Answers and winners will be announced next Sunday. Wishing you a good week.