Zürich’s Baur au Lac hotel, Porto and Washington | Monocle

The Concierge

Zürich’s Baur au Lac hotel, Porto and Washington

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10 May 2023

Episode 7

32 minutes


Photo: Alamy

Tyler Brûlé speaks to Andrea Kracht, the sixth-generation owner of Zürich’s Baur au Lac hotel. Also in the programme, we meet Adrian Moore, assistant chef concierge at the Mandarin Oriental in Paris, and Ivan Carvalho heads to the inaugural edition of Porto’s Wine & Travel Week. Plus: Chris Cermak explores the new flagship location of the Waldorf Astoria in Washington.

10 May 2023

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Chapter 1

6 minutes


Photo: Alamy

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Chapter 1

Behind the concierge desk

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Robert Bound talks to Adrian Moore, assistant chef concierge at the Mandarin Oriental in Paris, about spring in the City of Love.

6 minutes

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Behind the concierge desk

Chapter 2

5 minutes


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Chapter 2

Ding, ding!

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Our correspondents around the world answer listeners’ questions.

5 minutes

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Ding, ding!

Chapter 3

6 minutes


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Chapter 3

Fair play

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In the section of the programme where we explore the conventions shaping the world of hospitality, Ivan Carvalho heads to the inaugural edition of Porto’s Wine & Travel Week.

6 minutes

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Fair play

Chapter 4

5 minutes

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Chapter 4

The travel interrogator

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This week, Monocle’s editorial director, Tyler Brûlé, speaks to Andrea Kracht, the sixth-generation owner of the Baur au Lac hotel in Zürich. He tells us what it’s like to run a family business and why his customers keep coming back.

5 minutes

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The travel interrogator

Chapter 5

8 minutes


Photo: Getty Images

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Chapter 5

The inn crowd

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Chris Cermak, Monocle’s Washington correspondent, takes us on a tour around the Waldorf Astoria’s newest flagship location.

8 minutes

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The inn crowd

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