FAQs

Subscriptions

  • COVID-19 DELIVERY SERVICES UPDATE

    Due to postal restrictions that are currently in operation in some countries, the delivery of your magazine might be subject to a slight delay. This should only consist of a few days.

    We would like to reassure you that we are closely monitoring the situation and are doing everything in our power to ensure that you receive your next issue on time, while protecting the health and safety of all our staff and suppliers. We will contact you at the earliest opportunity if there are any updates that are relevant to our services.

    Please stay safe while you wait for your next issue of Monocle to arrive.

    Distribution update

    We are currently unable to deliver to the following countries. You can subscribe and enjoy full access to the Monocle archive and read every article from the current issue online on monocle.com/subscribe

    Antigua and Barbuda, Aruba, Azerbaijan, Bahamas, Barbados, Belize, Bermudas, Bolivia, Bonaire, Botswana, Brunei Darussalam, Cape Verde, Cayman Islands, Chad, Chile, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, Fiji, French Polynesia, Gambia, Grenada, Guadeloupe, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Irak, Ivory Coast, Jamaica, Kuwait, Laos, Lesotho, Libya, Martinique, Mauritius, Mauritania, Mongolia, Myanmar, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Panama, Papua New Guinea, Paraguay, Réunion Sierra Leone, Somalia, St. Helena/Ascension/Tristan da Cunha, St. Kitts and Nevis, St. Lucia, Saint Vincent and the Grenadines, Sudan, Suriname, Tuvalu, Uzbekistan, Vanuatu, Venezuela, Wallis and Futuna, Zimbabwe

    Please note that all additional territories are likely to experience some delays in service; extended delays are expected in Australia, New Zealand, Philippines, Singapore and Taiwan. If you have any queries about your delivery, please contact your local postal service. Alternatively, feel free to email us at subscriptions@monocle.com.

    Due to the impact of coronavirus on our distribution, we are unable to send out replacement issues prior to the time frames that are outlined on your account page. If you require more information, or clarification of our current procedures on replacement issues, please contact us at subscriptions@monocle.com

  • What are the benefits of subscribing?

    PRINT AND DIGITAL

    Subscribers receive every issue of the magazine, delivered to any address in the world at no additional cost. Copies are dispatched before the magazine hits the newsstands, which means that subscribers are among the first to receive every issue.

    Subscribers also enjoy the following benefits:

    1. Full access to the online Monocle Archive, which holds every article ever published in Monocle.

    2. A 10 per cent discount on all purchases from the online Monocle Shop, as well as in our shops in London, Hong Kong, Toronto, Tokyo and Los Angeles.

    3. Exclusive invitations to Monocle events around the globe, as well as access to limited-edition product collaborations both online and in our shops.

    4. Those who pay annually will receive an exclusive Monocle Voyage tote bag or Porter Sub Club exclusive Monocle tote bag when they start their subscription.

  • How can I access my Monocle account?

    You can access your account by signing in using the email address and password you provided when ordering your subscription.

  • What do I do if my password isn’t working?

    Please contact subscriptions@monocle.com, confirming the full name and email address of the subscriber on the account. We will contact you with instructions explaining how to reset your password.

  • How many issues will I receive?

    Monocle magazine is published 10 times per year, including two double issues (December/January and July/August). Monocle also publishes two special editions: The Escapist every July, a journal of places less explored, and The Forecast every December, bringing you a view beyond the horizon.

    Annual subscribers receive all 10 issues plus the two special editions. Ordering a six-month subscription will get you either six issues of the magazine, or five issues plus one special, depending on when the subscription begins.

  • How will I know that my subscription has been confirmed?

    An automated confirmation will be sent to you, which will detail the number of issues covered by your subscription and letting you know which issue will be the first you will receive. If you do not receive an email within 24 hours, please contact subscriptions@monocle.com. (First check your spam folder in case the confirmation email is in there).

  • When will my subscription gift arrive?

    Your tote bag should arrive with your first issue. If you do not receive your gift within seven days of your issue arriving, please call us on +44 (0)20 7725 4349 or email subscriptions@monocle.com.

  • What is a top-up?

    If you are interested in purchasing issues that are not included in your subscription, you can do so by logging into your Monocle account and adding them as a top-up option at top - up. Please note, top-up issues are delivered free worldwide. They are posted from our fulfilment centre in Germany and will be delivered by your local postal service.

  • When can I expect my first issue to arrive?

    Your first issue is determined by our publishing schedule. You can check the estimated date of delivery of your issues by logging into your account using the email address and password that you used to sign up to the subscription. You will also be able to see a list of all of the issues that you are due to receive under your current subscription.

    Subscriptions purchased before 27th August 2020 will start with the October 2020 issue. Information regarding our publishing and delivery schedule will also be provided on the subscription confirmation email. If you have any further queries regarding this schedule, please contact subscriptions@monocle.com.

  • How do I claim a missing issue or gift?

    How do I claim a missing issue or gift?

    If you haven’t received our latest issue or the gift that accompanies your new or renewed subscription, we will send a replacement issue or gift to you by recorded post, provided that your address has been correctly supplied.

    Please note that any claim for missing items is subject to the timeframes outlined below.

    Claims for missing issues Should your issue not arrive within the estimated transit window as detailed on your account page, please contact our team and we will arrange for a replacement to be dispatched via recorded delivery. If you’re making a claim for an issue other than the current one, please note that claims must be made within two months of the original forecasted delivery date.

    Claims for missing gifts

    Your tote bag should arrive with the first issue of your subscription (please see your confirmation email for information regarding your first issue) and not with any additional top-ups purchased at the time of subscription. If you do not receive your gift within seven days of the arrival of your issue, please contact our team. Note that any claim to replace a missing gift must be made within two months of its original forecasted delivery date.

    Claims for top-ups

    Top-up issues are delivered by standard mail (non-trackable) and are dispatched from our distributor in Germany. We do not provide shipping confirmation but do offer an estimated delivery timeframe of five to 15 working days, depending on the country of destination. Should your issue not arrive during this window, please contact the subscriptions team and we will issue a replacement if applicable. Claims for missing top-ups must be made within two months of the order.

    To contact us about a claim please email subscriptions@monocle.com or call us on +44 (0) 20 7725 4349.

  • How long after an issue is dispatched will I receive it?

    Copies usually arrive within the below lead times.

    Continental Europe: 3-5 business days from shipped date.
    UK: 4-7 business days from shipped date
    Eastern Europe: 5-9 business days from shipped date
    North America: 6 - 11 business days from shipped date
    Rest of the world: 7 - 16 business days from shipped date.

    Please note: there might be additional postal delays due to the current delivery restrictions in place in some countries because of coronavirus.

  • What should I do if my issue does not arrive?

    Please contact us on +44 (0)20 7725 4349, or email subscriptions@monocle.com. Provided that your address has been correctly supplied, we will send a replacement issue to you by recorded mail.

    Please check that your address is correct by logging on to your account page. If you need to notify us of any pending address change, please do so before the end of that month. We can then ensure that your details are updated before your next issue is dispatched. Note that we cannot provide replacement issues if the incorrect address has been supplied.

  • What should I do if my issue is damaged when it arrives?

    If your magazine has been damaged during its journey to your address, please email our subscriptions team with a photo of the damaged issue attached. One of our team will arrange for a replacement copy to be sent to you via priority shipping.

  • How do I contact the subscriptions team at Monocle?

    If you have questions regarding your subscription, please check your Monocle account by going to monocle.com/account and logging in using your email address and password. If you don’t find what you are looking for, please contact our customer service team on +44 (0) 20 7725 4349 or email subscriptions@monocle.com.

  • How can I renew my subscription?

    For your convenience, your subscription will renew automatically for the same period as your original subscription. If you do not wish to renew your subscription, please log in to your account and select the cancellation option in the Manage Subscription section. Please note that the cancellation request needs to be submitted at least two weeks before your next payment is due.

    You can also contact our team by email at subscriptions@monocle.com. Please note that gift subscriptions will not be renewed automatically. If you have purchased a gift subscription, we will contact you in advance of its expiry to take your renewal instructions.

  • How do I order a new subscription?

    Simply visit our order page here to view our current offers and a list of all our subscriber benefits.

  • When will my subscription expire?

    If you have paid for your subscription with a credit or debit card, the end of your subscription term will be stated on your confirmation email. You can also view these details by logging in to your Monocle account.

  • How can I cancel my auto renewal?

    You can cancel the auto-renewal feature on your Monocle account by accessing your subscription page. Click on Manage Subscription. In this section you will be able to click a button to cancel your auto renewal.

    Please note that when you deactivate auto renewal, we will not process any future payments. You will still receive the remaining issues of your subscription and have access to your Monocle.com account until the subscription expires.

  • Can I pause my subscription?

    If you are interested in pausing your subscription, please contact us at subscriptions@monocle.com. Our team will assist with your request.

  • Can I read previous issues online?

    Absolutely. You can access our archives by logging in to your Monocle account. Select the Magazine section. You will then have access to our latest issue and archived articles from previous issues, The Forecast, The Entrepreneurs and The Escapist.

  • How do I upgrade my subscription?

    We currently do not have an option to upgrade subscriptions that are automatically renewed or to upgrade your package midway through the subscription term.

    To purchase a new subscription on a higher tier at the end of your current subscription, please ensure that auto-renewal is turned off to prevent the automatic renewal of your current subscription

  • Can I receive a refund for my subscription?

    Please note that subscriptions are strictly non-refundable. If you require more information regarding cancellations and refunds, please contact our team at subscriptions@monocle.com.

  • Can you supply a receipt for my subscription purchase?

    The order acknowledgement email you receive after placing your order constitutes your receipt. Please note that VAT is not charged on magazines or newspapers in the UK.

    For company records and VAT purposes, please include your company’s VAT number and company name in your billing information.

  • How can I receive an invoice for my subscription?

    Sales invoices for settled subscription payments after May 2016 can be viewed by signing in to your Monocle account. Please allow two business days from date of purchase for invoices to become available. For any other invoice enquiry please email subscriptions@monocle.com with your billing address and VAT number.

  • How do I get login details to access my Monocle account?

    Your login details are the same ones used to create your subscription but you can reset your password by visiting monocle.com/reset-password and following the instructions.

    If you have been given a subscription as a gift and you did not receive your login details, go to monocle.com/reset-password to create a password.

  • How do I update my delivery address?

    You can log in to your Monocle account to update your details. Please ensure any update is completed before the end of the month to ensure the following issue arrives at your new address.

    You can also call us on +44 (0)20 7725 4349 or email subscriptions@monocle.com.

  • How can I change my email address or payment method?

    You can update your information by logging in to your Monocle account.

  • How can I order a gift subscription?

    You can choose to send a subscription to anyone, anywhere in the world, from our main order page which you will find here.

    You can choose to include a personalised letter with your recipient’s first copy. This will be enclosed in an envelope along with a note outlining our exclusive subscriber benefits.

    Your chosen recipient will not receive an email notification when their first issue is despatched. They will receive these starting with their second issue.

  • How do I renew a gift subscription?

    Renewals can be set up by following the steps above.

    Please note that we cannot reuse the same email address for the recipient of a gift subscription. If this is an issue for you, please contact our customer services team at subscriptions@monocle.com.

  • Do you provide certificates for gift subscriptions?

    You can download a certificate for all our subscription plans:

    Six-month subscription certificate (PDF)
    One-year subscription certificate (PDF)
    Premium one-year subscription certificate (PDF)

  • How will they receive their login details?

    Login details will be provided with the welcome letter.

  • AGENCY - How do I set up a subscription with Monocle?

    Agency subscriptions and accounts follow a slightly different process. If you are interested in registering your agency with Monocle, please contact our finance team.

    Payment, extensions, invoices and related queries for agencies should be sent to our finance department at receivables@monocle.com.

  • AGENCY - What method of payments do you accept?

    From agencies, we accept payment via bank transfer only. For more information please contact receivables@monocle.com.

  • AGENCY - How do I claim missing issues and who should I contact?

    Claims are processed by our customer services team at subscriptions@monocle.com. Please contact us with your subscription reference or purchase order for further assistance

Shop

  • COVID-19 DELIVERY SERVICES UPDATE

    Due to postal restrictions that are currently in operation in some countries, the delivery of single magazines might be subject to a slight delay. This should only consist of a few days.

    We would like to reassure you that we are closely monitoring the situation and are doing everything in our power to ensure that you receive your deliveries without significant delays, while protecting the health and safety of all our staff and suppliers. We will contact you at the earliest opportunity if there are any updates that are relevant to our services.

    Distribution update

    We are currently unable to deliver to the following countries via standard mail (Deutsche Post). Please note the below restrictions do not apply to orders carried by UPS

    Antigua and Barbuda, Aruba, Azerbaijan, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Botswana, Brunei Darussalam, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Comoros, Cuba, Curacao, Dominica, Dominican Republic, East Timor, Ecuador, Eswatini, Fiji, French Polynesia, Gambia, Grenada, Guadeloupe, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Ivory Coast, Jamaica, Kuwait, Laos, Lesotho, Libya,Martinique, Mauritania, Mongolia, Myanmar, Nepal, New Caledonia, Nicaragua, Niger, Panama, Papua New Guinea, Paraguay, Reunion, Samoa, São Tomé and Principe, Seychelles, Sierra Leone, Somalia, St. Helena, Acension and Tristan da Cunha, St Kitts and Nevis, St Lucia, St Maarten, St Vincent and the Grenadines, Sudan, Suriname, Syria, Tajikistan, Turkmenistan, Tuvalu, Uzbekistan, Vanuatu, Venezuela, Wallis and Futuna, Yemen, Zimbabwe.

  • Can I order by telephone?

    This is a service we currently do not offer, however our customer service team is available to assist you by providing any additional information you may require at customerservice@monocle.com.

  • How do I contact customer services?

    If you have any questions that are not currently answered on our site, please contact customer services either by email at customerservice@monocle.com.or call us on 0044 (0)20 7725 4349. Our team is available from Monday to Friday, 08.30 to 18.30 GMT.

  • Can I change the currency I pay in?

    Orders placed in USD may only be shipped to the US or Canada. Prices for shipment to all other countries will be shown in EUR, GBP, AUD and CHF where applicable.

  • How will I know if you have received my order?

    After your order is placed, you will receive an email acknowledging that your order has been received. If any of the items you have ordered are unavailable from our warehouse, we will try our best to locate them. If this is not possible you will be quickly informed about the out-of-stock pieces and your payment for the items will not be processed.

  • When can I expect my order if it contains pre-order items?

    If your order contains both pre-order items and products that are available now, we will ship the pre-order items separately as soon as they become available.

    Please refer to the product page for the date of release. You will receive an order confirmation email covering both in-stock and pre-order items.

    Please note that payment for pre-orders will be taken from your account as it would for a normal transaction.

  • How soon can I expect my order to arrive?

    Delivery of online orders largely depends on the location of the intended delivery. Online orders are dispatched from Germany every weekday via a UPS service, with the exception of our fragrances. These are dispatched from the UK and the EU via UPS. Within North America, fragrances are sent via Canada Post from our Toronto shop and may incur an additional 10-day processing time.

    For standard deliveries, the following are regional guidelines for delivery times (please note – delivery can be delayed by local customs):

    UPS Saver

    UK: 1-2 business days from shipped date

    EU: 2-3 business days from shipped date

    Europe and North America: 3-4 business days from shipped date

    Rest of the world: 4-6 business days from shipped date

    UPS Express

    UK: Next business day from shipped date

    EU: 1-2 business days from shipped date

    Europe and North America: 2-3 business days from shipped date

    Rest of the world: 3-5 business days from shipped date

    We ask our customers to be aware that they are liable for all import duties, customs and local sales taxes levied by the country of destination. Payment of these is necessary to release an order from customs on arrival.

    Please note, shipping costs are calculated automatically via UPS. Dependent on weight, the cost of shipping may be subject to change

    Newspapers are fulfilled from Switzerland via standard delivery (shipping included)

    Europe: 2-4 days Rest of World: 3-5 days

  • When can I expect my issue to arrive if I choose the flat-rate shipping-included option?

    Your issue will be dispatched the following business day from our fulfilment centre in Germany via standard mail. You can expect to receive your issue in

    3-5 working days for the UK and Continental Europe.

    5-9 days for Eastern Europe.

    6-11 days for North America and

    7-16 days anywhere else in the world.

  • Can I buy multiple issues with shipping included price?

    Yes, you can.

    Please note, if you purchase multiple issues to overseas (outside Europe) our issues will be dispatched in individual envelopes. Please allow 2-4 working days from the first arrival before chasing the delivery of any remaining copies, should they not reach you after this timeframe please contact our team at customerservice@monocle.com for further assistance.

  • How do I claim a missing single issue?

    Should your issue fail to arrive within the estimated transit window as detailed on your account page, please contact our team and we will arrange for a replacement to be dispatched via the selected delivery method when placing the order.

    If you are making a claim for an issue other than the current one, please note that claims must be made within two months of the original forecasted delivery date.

  • Can Monocle track this item for me?

    There is no tracking number provided with Deutsche Post and we are unable to track the issue. Your order confirmation serves as the final email for the order. If your issue takes longer to arrive than the stated delivery times, please contact customer service at customerservice@monocle.com.

    Please note that coronavirus restrictions have increased delivery times in certain markets. Please allow for extra time for your order to arrive, depending on local conditions.

  • Will I be charged shipping again if I include other items in my order?

    No. If your order contains other items, your issue will be shipped along with your entire order via UPS. You will not be charged for the added weight of the issue in your UPS shipment.

    Shipping charges for the remainder of your order are calculated at checkout, depending on the delivery option. As always, you will receive both a confirmation email and a tracking number for UPS orders.

  • How do I arrange an exchange or refund?

    Returns Policy:

    Download Monocle's Return Form (PDF)

    If you are unhappy with your purchase you can return your goods within 14 days of receiving them. Please return the item(s) in the shortest possible timeframe, along with your receipt and Monocle’s return form.

    You can also exchange your goods within 14 days of receiving them. Please return the item(s) in the shortest possible timeframe, along with your receipt and Monocle’s return form. All subscriptions are strictly non-refundable.

    Returned items must be unused, in a saleable condition and include all the original packaging, such as clothing tags. We cannot refund or exchange consumable items, including our fragrances, which have been used or removed from the original packaging. We are also unable to refund print items, such as magazines and newspapers.

    For matters of hygiene, purchases of footwear, shorts or underwear are strictly non-refundable. Should a product be subject to further conditions relating to its eligibility for a refund or exchange it will be advertised accordingly.

  • Does Monocle offer a pre-paid returns label?

    Currently this service is not available. Our customers are welcome, however, to use a courier of their preference to return unwanted items. We strongly advise the use of tracked services so these returns can be monitored.

  • Can I amend an order?

    You can cancel it, change the size or edit your billing and shipping details on the same day of purchase.

    If you need to make any amendments, please contact us for further assistance at customerservice@monocle.com.

  • Will I need to pay import duties?

    When ordering goods for delivery outside of the European Union, you may be subject to import duties and taxes that are levied once the package reaches the country of destination. Any such additional charges must be borne by you; Monocle has no control over these.

    Customs policies vary widely from country to country. Please contact your local customs office for relevant information regarding these.

    As of March 2016, US customers don’t pay import duties on internet purchases of up to £500.

    As of July 2018, AUD prices will reflect the 10% Goods and Services Tax charged to foreign companies supplying goods to Australia.

  • Does Monocle charge VAT?

    VAT (valued added tax) is not levied on magazines, newspapers and books in the United Kingdom, therefore no such tax is charged on these items regardless of delivery location. This also applies to print subscriptions, including subscription offers.

    Monocle will charge VAT where appropriate on orders for all other goods despatched to countries within the European Union.

    If you are in the UK and choose to have the goods shipped to the UK prices will be shown inclusive of VAT (where applicable) at the current rate. If the country of shipment is outside the UK but within the EU and dependent territories prices will be shown in euros inclusive of VAT. All other countries are shown a price excluding VAT as no VAT will be due on these orders.

  • Where does the Monocle online shop deliver?

    Monocle ships worldwide. If you would like to confirm that we ship to a certain locale, please contact our customer service department on +44 (0) 207 725 4349 or at customerservice@monocle.com.

    Please note, before orders totalling over 500 GBP are dispatched they may require pre-approved credit card verification. In such instances, a member of our customer service team will contact you directly.

    Phone lines are open 08:30 to 18:30 GMT, Monday to Friday.

  • Does Monocle ship to P.O. Boxes?

    We are able to offer standard delivery of subscriptions to P.O. boxes. We are not, however, able to ship to P.O. boxes product orders placed online as they require a signature upon delivery.

  • How can I receive an invoice for my shop order?

    Please send your enquiry to customerservice@monocle.com confirming your billing address and VAT number

  • How to use a promotional code?

    Enter your voucher in the dedicated field "APPLY PROMO CODE" at checkout.

Other

  • Question not answered?

    Contact our customer service department on +44 (0) 207 725 4349 or at customerservice@monocle.com and they will be happy to help. Please include your account name and/or email address so that our team can better assist you.

    Phone lines are open 09:30 to 18:30 GMT, Monday to Friday.

  • What payment methods do you accept?

    We accept payment with the following card types: Visa, MasterCard, Maestro, and American Express.

    We also accept PayPal.

    At this time we are unable to accept cheques.

    We would discourage the use of prepaid credit cards when buying a subscription. Such cards may trigger 'processor declined' responses in the context of storing a payment method for recurring payments.

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