FAQs

Subscriptions

  • How can I access my Monocle account?

    You can access your account by signing in using the email address and password you provided when ordering your subscription.

  • How can I renew my subscription?

    For your convenience, your subscription will renew automatically for the same period as the one that you originally subscribed for. If you do not wish to renew your subscription please call us on +44 (0)20 7725 4349 at least two weeks before your next payment is due.

  • What are the benefits of subscribing?

    Subscribers receive every issue of the magazine delivered to any address in the world at no additional cost. Copies are dispatched before the magazine hits the newsstands each month, meaning subscribers are among the first to see each edition.

    Subscribers also enjoy the following benefits:

    Full access to the Monocle Archive online: browse every article ever published in Monocle. 10 per cent discount on all purchases from The Monocle Shop online, as well as our shops in London, New York, Hong Kong, Toronto, Tokyo and Singapore. Pay annually and you will receive an exclusive Monocle Voyage tote bag when you start your subscription. Get exclusive invitations to Monocle events around the globe, as well as limited-edition product collaborations both online and in-store.

  • How many issues will I receive?

    Monocle magazine is published 10 times per year, including two double issues (December/January and July/August). Monocle also publishes two special editions: The Escapist every July, a journal of places less explored, and The Forecast every December, bringing you a view beyond the horizon.

    Annual subscribers receive all 10 issues plus the two special editions. Ordering a six-month subscription will get you either six issues of the magazine, or five issues plus one special, depending on when the subscription begins.

  • When will my subscription start?

    Your first issue is determined by our publishing schedule. Subscriptions purchased before 1 November 2017 will start with the December/January issue, no. 109.

    To check which issues are included in your subscription please log in to your account page.

  • When will I receive my magazine?

    Subscribers will receive a confirmation email when each issue is dispatched. Recipients of gift subscriptions receive these emails starting with their second issue.

    Copies usually arrive within three to 10 days of dispatch in Europe, and five to 14 days elsewhere in the world. We cannot guarantee delivery times as this is determined by local postal services in each country.

  • What should I do if my issue does not arrive?

    Please contact us on +44 (0)20 7725 4349, or email subscriptions@monocle.com. Provided your address is correctly stored on your account we will send a replacement issue to you by priority mail.

    If your issue arrives late, please check that your address is correct by logging in to your account page. If you need to notify us of any pending address changes please do so before the end of the month. We can then ensure your details are updated before your next issue is dispatched. Please note that we cannot provide replacement issues if the address information supplied is incorrect.

  • How can I order a gift subscription?

    You can choose to send a subscription to anyone, anywhere in the world, from our main order page which you will find here.

    You can choose to include a personalised letter with your recipient’s first copy. This will be enclosed in an envelope along with a note outlining our exclusive subscriber benefits.

    Your chosen recipient will not receive an email notification when their first issue is despatched. They will receive these starting with their second issue.

  • When will my subscription gift arrive?

    Your tote bag should arrive within a few days of your first issue arriving, if not before. If you do not receive your gift within seven days of your issue arriving please call us on +44 (0)20 7725 4349, or email subscriptions@monocle.com.

  • Can Monocle supply a receipt for a subscription?

    The order acknowledgement email you receive after placing your order constitutes your receipt. Please note that VAT is not charged on magazines or newspapers in the UK.

  • How can I receive an invoice for my subscription?

    Sales invoices for settled subscription payments after May 2016 can be viewed by signing in to your Monocle account. Please allow two business days from date of purchase for invoices to become available. For any other invoice enquiry please email subscriptions@monocle.com with your billing address and VAT number.

  • How can I update my delivery address?

    You can log in to your Monocle account to update your details. Please ensure any update is completed before the end of the month to ensure the following issue arrives at your new address.

    You can also call us on +44 (0)20 7725 4349 or email subscriptions@monocle.com.

  • Can I download a certificate for a gift subscription?

    We offer downloadable gift certificates for all our subscription plans:

    Six-month subscription certificate (PDF)
    One-year subscription certificate (PDF)
    Premium one-year subscription certificate (PDF)

  • How can I order a new subscription?

    Simply visit our order page here to view our current offers and a list of all our subscriber benefits.

  • I missed an issue and/or gift – how can I receive a replacement?

    Please send an email to subscriptions@monocle.com detailing what issue have you missed.

  • How can I update my email address or payment method?

    You can update your information by logging in to your Monocle account.

Shop

  • How do I arrange an exchange or refund?

    Returns Policy:

    Download Monocle's Return Form (PDF)

    If you are unhappy with your purchase you can return your goods within 30 days of receiving them. Please return the item(s) in the shortest possible timeframe, along with your receipt and Monocle’s return form.

    You can also exchange your goods within 30 days of receiving them. Please return the item(s) in the shortest possible timeframe, along with your receipt and Monocle’s return form. If you live in one of the cities where we have a shop (London, Tokyo, New York, Toronto, Singapore or Hong Kong) and we have the right item in stock you can also exchange your goods there.

    All subscriptions are strictly non-refundable.

    Returned items must be unused, in a saleable condition and include all the original packaging, such as clothing tags. We cannot refund or exchange consumable items, including our fragrances, which have been used or removed from the original packaging. We are also unable to refund print items, such as magazines and newspapers.

    For matters of hygiene, purchases of footwear, shorts or underwear are strictly non-refundable. Should a product be subject to further conditions relating to its eligibility for a refund or exchange it will be advertised accordingly.

  • How do I amend an order?

    Please email us at customerservice@monocle.com.

  • Will I need to pay import duties?

    When ordering goods for delivery outside of the European Union, you may be subject to import duties and taxes that are levied once the package reaches the country of destination. Any such additional charges must be borne by you; Monocle has no control over these.

    Customs policies vary widely from country to country. Please contact your local customs office for relevant information regarding these.

    As of March 2016, US customers don’t pay import duties on internet purchases of up to £500.

  • Does Monocle charge VAT?

    VAT (valued added tax) is not levied on magazines, newspapers and books in the United Kingdom, therefore no such tax is charged on these items regardless of delivery location. This also applies to print subscriptions, including subscription offers.

    Monocle is required by law to charge VAT on orders for all other goods despatched to countries within the European Union.

    For orders outside of the European Union, we are able to refund VAT charged after all items of your order have been received. To request a refund, please contact our customer service department on +44 (0) 207 725 4330 or at customerservice@monocle.com.

    Please note that once the VAT has been refunded, all items are final sale and cannot be returned or exchanged.

  • Where does the Monocle online shop deliver?

    Monocle ships worldwide. If you would like to confirm that we ship to a certain locale, please contact our customer service department on +44 (0) 207 725 4349 or at customerservice@monocle.com.

    Please note, before orders totalling over 500 GBP are dispatched they may require pre-approved credit card verification. In such instances, a member of our customer service team will contact you directly.

    Phone lines are open 09:30 to 18:30 GMT, Monday to Friday.

  • Does Monocle ship to P.O. Boxes?

    We are able to deliver subscriptions to P.O. boxes. We are not, however, able to ship to P.O. boxes product orders placed online as they require a signature upon delivery.

  • How soon can I expect my order?

    Delivery of online orders largely depends on the location of the intended delivery. Online orders are dispatched from London every weekday via a UPS service, with the exception of our fragrances. These are dispatched in the UK via Royal Mail and delivered by local postal services. Within North America, fragrances are sent via UPS from our New York and Toronto stores.

    For UPS deliveries, the following are regional guidelines for delivery times (please note – delivery can be delayed by local customs):

    UK – 1 to 2 business days
 Europe and North America – 1 to 3 business days
 Asia, Australasia and Far East – 2 to 5 working days
    Central & South America, Middle East – 2 to 5 working days

    Shipping cost guidelines:

    United Kingdom – £5*

    Europe (excluding Eastern Europe, Norway and Switzerland) – £12*

    Eastern Europe, Norway and Switzerland – £25*


    North America – £25*


    Rest of world – £25*

    *Please note, shipping costs are calculated automatically via UPS. Dependent on weight, the cost of shipping may be subject to change.

  • How can I receive an invoice for my shop order?

    Please send your enquiry to customerservice@monocle.com with your billing address and VAT number.

Other

  • Question not answered?

    Contact our customer service department on +44 (0) 207 725 4349 or at customerservice@monocle.com and they will be happy to help. Please include your account name and/or email address so that our team can better assist you.

    Phone lines are open 09:30 to 18:30 GMT, Monday to Friday.

  • What payment methods do you accept?

    The Monocle online shop accepts payment from the following card types: Visa, MasterCard, American Express, Diners Club and JCB.
    We also accept PayPal.

    At this time we are unable to accept cheques.

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