FAQs
Subscriptions
Distribution update
We are currently unable to deliver to the following countries. You can subscribe and enjoy full access to the digital content on Monocle and read every article from the current issue online on monocle.com/subscribe
Niger, North Korea, Palestine, Sudan, Syria and Yemen. In the following regions in Ukraine: Donetsk region, Luhansk Oblast, Crimea, postal codes 83000-87000 and 91000-99000.
If you have any queries about your delivery, please contact your local postal service. Alternatively, feel free to email us at subscriptions@monocle.com.
Extended delays
Significant delays are expected for parcels sent to Algeria, Canada, Cambodia, Channel Islands, Hong Kong, Israel, Japan, Kazakhstan, Philippines, Puerto Rico, Singapore, South Korea, South Africa, Taiwan, Thailand, Ukraine, United Arab Emirates, New Zealand and the United States.
500g weight restrictions
Please note that transport capacities are currently substantially reduced for Canada, Channel Islands, New Zealand, Puerto Rico, South Africa and the United States. As such, special measures are required to maintain the dispatch of letters and parcels.
Posting items weighing up to 500g and with a maximum thickness of 2cm is still possible. However, there is an extended timeframe for these parcels of four to six weeks from the dispatch date.
Updated 6th February 2024
We offer free shipping for subscription, top-ups and some of our back issues.
Our top-up issues are delivered by standard mail and are dispatched from our distributors twice a week, within seven business days of purchase. Issues are shipped from Germany, so transit times will vary. Although we do not provide confirmation of shipping, we can offer the following estimated time frames for delivery.
Extended delays are expected in Australia and New Zealand. Top-ups and replacement issues will be dispatched along with the upcoming (new) released issues.
UK and EU: 5-10 business days from the shipped date.
North America and Rest of the World: 10-20 business days from the shipped date.
Australia, New Zealand and Asia: 25-30 business days from the shipped date.
We offer free shipping for subscription issues top-ups and replacement parcels.
An automated confirmation will be sent to you, which will detail the number of issues covered by your subscription and letting you know which issue will be the first you will receive. If you do not receive an email within 24 hours, please contact subscriptions@monocle.com. (First check your spam folder in case the confirmation email is in there).
Your first issue is determined by our publishing schedule. You can check the estimated date of delivery of your issues by logging into your account using the email address and password that you used to sign up for the subscription. You will also be able to see a list of all of the issues that you are due to receive under your current subscription.
Your gift(s) should arrive with your first issue. If you are based in Australia, New Zealand or the US, your gift will be sent separately. Please allow two to three weeks from the receipt of your issue; heavier parcels will take longer to arrive.
If you do not receive your gifts as specified above, please call us on +44 (0)20 7725 4349 or email subscriptions@monocle.com.
If you haven’t received our latest issue or the gift that accompanies your new or renewed subscription, we will send a replacement issue or gift to you by recorded post, provided that your address has been correctly supplied.
Please note that any claim for missing items is subject to the timeframes outlined in our “Subscription shipping times” section.
Claims for missing issues
Should your issue not arrive within the estimated transit window as detailed on your account page, please contact our team and we will arrange for a replacement to be dispatched via recorded delivery. If you’re making a claim for an issue other than the current one, please note that claims must be made within two months of the original forecasted delivery date.
Claims for missing gifts
Your subscription gifts should arrive with the first issue of your subscription (please see your confirmation email for information regarding your first issue) and not with any additional top-ups purchased at the time of subscription. If you do not receive your gift within seven days of the arrival of your issue, please contact our team. Note that any claim to replace a missing gift must be made within two months of its original forecasted delivery date.
Claims for top-ups
Top-up issues are delivered by standard mail (non-trackable) and are dispatched from our distributor in Germany. We do not provide shipping confirmation but do offer an estimated delivery timeframe of five to 20+ working days, depending on the country of destination. Should your issue not arrive during this window, please contact the subscriptions team and we will issue a replacement if applicable. Claims for missing top-ups must be made within two months of the order.
To contact us about a claim please email subscriptions@monocle.com or call us on +44 (0) 20 7725 4349.
If your magazine has been damaged during its journey to your address, please email our subscriptions team with a photo of the damaged issue attached. One of our team will arrange for a replacement copy to be sent to you via priority shipping.
For your convenience, your subscription will renew automatically for the same period as your original subscription. If you do not wish to renew your subscription, please sign in to your account and select the cancellation option in the Manage Subscription section. Please note that the cancellation request needs to be submitted at least two weeks before your next payment is due.
You can also contact our team by email at subscriptions@monocle.com. Please note that gift subscriptions will not be renewed automatically. If you have purchased a gift subscription, we will contact you in advance of its expiry to take your renewal instructions.
You can cancel the auto-renewal feature on your Monocle account by signing in your subscription page. Click on Manage Subscription. In this section, you will be able to click a button to cancel your auto-renewal.
Please note that when you deactivate auto-renewal, we will not process any future payments. You will still receive the remaining issues of your subscription and have access to your Monocle.com account until the subscription expires.
Be advised, if the renewal is successfully processed subscriptions are non-refundable. If you require more information regarding cancellations and refunds, please contact our team at subscriptions@monocle.com.
Sales invoices for settled subscription payments after May 2016 can be viewed by signing in and Manage your account. Please allow two business days from date of purchase for invoices to become available. For any other invoice enquiry please email subscriptions@monocle.com with your billing address and VAT number.
You can login to your account "Manage Subscription" to update your details. Please ensure any update is completed before the end of the month to ensure the following issue arrives at your new address.
You can also call us on +44 (0)20 7725 4349 or email subscriptions@monocle.com.
You can choose to send a subscription to anyone, anywhere in the world, from our main order page which you will find here.
You can choose to include a personalised letter with your recipient’s first copy. This will be enclosed in an envelope along with a note outlining our exclusive subscriber benefits.
Your chosen recipient will not receive an email notification when their first issue is despatched. They will receive these starting with their second issue.
Renewals can be set up by following the steps above.
Please note that we cannot reuse the same email address for the recipient of a gift subscription. If this is an issue for you, please contact our customer services team at subscriptions@monocle.com.
You can download a certificate for all our subscription plans:
Digital subscription certificate (PDF)
Print subscription certificate (PDF)
Shop
Yes. We partner with Global-e, a trusted global e-commerce vendor whose service allows Monocle to provide the best possible user experience to our international customers. Please use this dropdown menu to see which countries we ship to.
You will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees at checkout.
Duties and taxes are calculated based on the items ordered, shipment destination and the value of the purchase.
If duties and taxes are charged, they will be listed at checkout. If they are included in the product price, there will be a note to that effect at checkout.
Some countries require duties and taxes to be paid upon delivery. These will be the customer’s responsibility. It will be noted at checkout for full transparency before you complete your order.
If the order has not yet been dispatched, you can cancel your order, change the size or edit the shipping details on the same day of purchase. If you need to make any amendments after the day of purchase, please contact us for assistance at customerservice@monocle.com
For orders containing both pre-ordered items and available products, the pre-ordered items will be shipped separately, as soon as they are in stock.
Please refer to the product page for the date of release.
You will receive one order confirmation email covering both in-stock and pre-order items.
Please note that payment for pre-orders will be taken from your account immediately.
Please email customerservice@monocle.com and we’ll look into this for you. Please provide your order number and photographs of your item. Please be aware that items that have been damaged as a result of normal wear and tear, by accident or by your own misuse will not be considered faulty. This does not affect your statutory rights.
Should your parcel fail to arrive within the estimated timeframe, please contact our team at customerservice@monocle.com and we will investigate. Claims for lost parcels must be made within 24 hours of delivery confirmation. Please note: claims made outside the above window will not be accepted.
You can return or exchange your goods within 14 days of receipt. Returned items must be unused, in a saleable condition and include all the original packaging, such as clothing tags.
We cannot refund or exchange consumable items, including our fragrances, which have been used or removed from the original packaging. We are also unable to refund print items, such as magazines and newspapers.
For matters of hygiene, purchases of footwear, swimwear or underwear are strictly non-refundable. Should a product be subject to further conditions relating to its eligibility for a refund or exchange, it will be advertised accordingly.
We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
If you would like to exchange or return an item, please follow these steps:
1. Access our ‘Returns Portal’ by clicking here or on the ‘Returns’ button on the bottom of the order confirmation email.
2. Select the item you wish to return or exchange, the quantity of each item being returned or exchanged and the reason for return or exchange. For exchanges, select your preferred size, where applicable.
3. You will receive an email containing a returns label and instructions for returning the product. We are only able to track returns posted via a prepaid shipping label.
4. Return the parcel using your nearest DHL Express service point. Please find your nearest drop-off point here.
Returns posted via self-return labels will need to be tracked by you. For prepaid shipping labels, a shipping fee will be deducted from your refund.
You will receive a refund once the parcel has been received and inspected at our warehouse. This process can take up to seven business days from the date that your parcel shows as delivered. Please note that refunds can take up to five business days to appear in your bank account, depending on your bank’s processing times.
Please return the item(s) along with your completed return form. You are welcome to use a courier of your preference to return unwanted items. We strongly advise that you use a tracked service so that these returns can be monitored.
Returned items must be unused, in a saleable condition and include all the original packaging, such as clothing tags. We cannot refund or exchange consumable items, including our fragrances, which have been used or removed from the original packaging. We are also unable to refund print items, such as magazines and newspapers. For matters of hygiene, purchases of footwear, shorts or underwear are strictly non-refundable. Should a product be subject to further conditions relating to its eligibility for a refund or exchange, it will be advertised accordingly.
Processing:
Online orders are dispatched from Germany every weekday via DHL. Orders received during the week will be processed on the next business day. Those received on Friday, Saturday or Sunday will be processed and shipped on Monday.
Shipping times:
We offer three options: DHL express, DHL standard and worldwide shipping via Deutsche Post.
Express
Delivery within 2-4 working days from the date of dispatch.
Standard
Delivery within 6 working days from the date of dispatch.
Deutsche Post
Magazines and newspapers are shipped via Deutsche Post, using its untracked worldwide shipping service.
UK and EU: 5-15 business days from date of dispatch.
Rest of the world: 10-20 business days from date of dispatch.
Please note: DHL are unable to deliver to PO boxes if they require a signature upon delivery.
**For orders containing both pre-ordered items and available products, the pre-ordered items will be shipped separately, once they are in stock.
(Updated on Wednesday 13 November 2024)
Konfekt
If you subscribe to Konfekt between 22 August and 17 October, the first issue of your subscription will be our Winter 2024 edition (issue 17) which is due to be published on 7 November 2024.
We recommend the use of a fixed address but delivery details can be changed. Due to printing and publishing schedules, it may not be possible to make requested changes immediately.
For further assistance, please contact our subscriptions team at cs@konfektmagazine.com
We offer free shipping for subscriptions, top-ups, and some of our back issues.
Our Konfekt top-up issues are delivered by standard mail and are dispatched from our distributors twice a week, within seven business days of purchase. Issues are shipped from Germany, so transit times will vary. Although we do not provide confirmation of shipping, we can offer the following estimated time frames for delivery.
UK and EU: 5-10 business days from the shipped date.
North and South America10-20 business days from the shipped date.
Australia, New Zealand and Asia: 25-30 business days from the shipped date.
(Updated on the 28th of August, 2023)
To cancel your subscription please contact our subscriptions team at cs@konfektmagazine.com
Please note that when you deactivate auto-renewal, we will not process any future payments. You will still receive the remaining issues of your subscription until the subscription expires.
Be advised, if the renewal is successfully processed subscriptions are non-refundable. If you require more information regarding cancellations and refunds, please contact our team at subscriptions@monocle.com.
Digital
Both the Digital Editions, Print & Digital, and Premium subscriptions commence from the date of purchase.
For print subscribers, receipt of your first issue is determined by our publishing schedule. You can check the estimated date of delivery of your issues by logging in and Manage Subscription section using the email address and password that you used to sign up to the subscription. You will also be able to see a list of all of the issues that you are due to receive during your current subscription.
Our digital content cannot be shared or downloaded as a PDF file. This is to maintain the exclusivity of our content.
Our digital content cannot be downloaded or accessed offline.
No. However, our digital content will be available on monocle.com/magazine
Yes, this is an enhanced digital offering that can be accessed by subscribers via a browser on any device.
Yes. We will send you a monthly email advising of the launch of the new issue, you will be able to see the publishing dates of the issues covered by your subscription, including the current edition as well as any special editions.
If you are on a Digital Edition package, your gift will be dispatched within seven business days. With an estimated delivery timeframe of five to 20+ working days, depending on the country of destination.
If you do not receive your gift within seven days of your issue arriving, please call us on +44 (0)20 7725 4349 or email our team at subscriptions@monocle.com
We do not offer Digital trials. However, we would encourage you to visit the ‘Free to Read In This Issue’ section on monocle.com, which displays three articles from the current edition of the magazine and allows you to explore our content and features.
If you cancel your Digital Editions subscription within 14 days of the start of your subscription, we will refund any payments received from you using the same method of payment that you used to buy your subscription.
If you cancel after the first 14 days of the start of your subscription and/or your subscription includes our printed issues, you will not be eligible for a refund of your initial payment. If you would like to cancel your Digital Editions subscription, please contact our Subscriptions team at subscriptions@monocle.com from your registered email address.
