• How can I access my Monocle account?

    Your Monocle account can be accessed with your registered email address and your password at sign in.

  • How can I renew my subscription?

    Please sign in to your Monocle account and click on renew subscription.

  • What do I do if I receive the error message ‘billing address doesn’t match’ during my payment?

    Please double check the entered details. If you are certain that the details are correct, please call our customer service team at +44 (0) 20 7725 4349 and they will help you to process your payment.

  • What are the benefits of subscribing?

    Aside from all issues delivered worldwide at no additional cost, only Monocle subscribers have full access to the Monocle Archive online - every article ever published in Monocle.

    Subscription now includes a 10 per cent discount on all purchases from our online shop, as well as at The Monocle Shop in London, New York, Hong Kong, Toronto, Tokyo and Singapore. Annual subscribers receive our exclusive and high-quality Monocle Voyage tote bag as well as The Forecast and The Escapist.

    As a subscriber, you’ll also have access to limited edition product collaborations, both online and in-store, and receive invitations to Monocle events across the globe.

    Be among the first to receive the magazine, with subscriber copies dispatched before the issue hits the newsstands.

    Please note that subscriptions are non-refundable.

  • How many issues will I receive?

    Monocle magazine publishes 10 issues a year, consisting of two double issues (July/August and December/January). Monocle also publishes a new issue of The Escapist every July and a new issue of The Forecast every December.

    Annual subscriptions receive all 10 issues as well as the specials. Six-month subscriptions receive either six issues, or five issues and The Escapist or The Forecast, depending on when the subscription begins.

  • With which issue will my subscription start?

    The first issue of a subscription is determined by our publishing schedule. Subscriptions placed before 6th September 2017 will begin with the October Issue, 107

    If you would like to check which issues you are due to receive, please visit your account page.

  • When should I expect to receive my magazines?

    Every subscriber will receive a dispatch email for each issue. That doesn’t include gift-subscription recipients, who will receive dispatch emails beginning with their second issue. Subscription issues are delivered within 3-10 working days from the dispatch date in Europe, and within 5-14 working days across the rest of the world.

  • What should I do if I do not receive an issue?

    Please contact our subscriptions department on +44 (0) 207 725 4349 or at subscriptions@monocle.com.

    In order to better serve you, we ask that you notify us of any impending address changes by the end of the month. This will enable us to ensure that your copy of Monocle magazine arrives as soon as possible. Please note that we are unable to accept responsibility for replacement issues if the correct information is not supplied.

  • How can I order a gift subscription?

    All three Monocle subscription packages are available to purchase as a gift, allowing you to nominate a recipient. Please visit our subscriptions page here where you’ll find these gift options.

    To announce a gift subscription you can choose to include a message to accompany the recipient's first copy, in a personalised letter. It will be received in a gift-wrapped envelope, alongside a note outlining their exclusive subscriber benefits.

    The gift recipient will not receive an email notification before the first issue arrives.

  • When should my subscription gift arrive?

    Your subscription gift tote should arrive along with the first issue of your subscription unless we informed you otherwise.

    If you haven’t received your subscription tote please contact our subscriptions department on +44 (0) 207 725 4349 or at subscriptions@monocle.com.

    Phone lines are open 09:30 to 18:30 GMT, Monday to Friday.

  • Can Monocle supply a receipt for a subscription?

    The order acknowledgement e-mail received when you initially subscribe is the receipt for your subscription. Please note: VAT (value added tax) is not charged on magazines or newspapers in the United Kingdom.

  • How can I receive an invoice for my subscription?

    Sales invoices for settled subscription payments after May 2016 can be viewed by signing in to your Monocle account. Please allow two business days from date of purchase for invoices to become available. For any other invoice enquiry please email subscriptions@monocle.com with your billing address and VAT number.

  • How can I update my delivery address?

    Sign in to your Monocle account and scroll down to your default delivery address. After editing, please be sure to click save.

    Kindly note that any update has to happen before the end of the month in order for you to receive the following issue at your new address.

    In order to receive the next issue (July/August 2017) please be sure to update your address by 30 May.

  • Can I download a certificate for a gift subscription?

    We offer downloadable gift certificates for all our subscription plans:

    Six-month subscription certificate (PDF)
    One-year subscription certificate (PDF)
    Premium one-year subscription certificate (PDF)

  • How can I buy a new subscription?

    If you are interested in buying a subscription please visit our subscribe page . On this page you can find the details of our subscription packages and our subscriber benefits.

  • I missed an issue and/or gift – how can I receive a replacement?

    Please send an email to subscriptions@monocle.com detailing what issue have you missed.

  • How can I update my email address?

    Your email address can be updated via your Monocle account.


  • How do I arrange an exchange or refund?

    Returns Policy:

    Download Monocle's Return Form (PDF)

    If you are unhappy with your purchase you can return your goods within 14 days of receiving them. Please return the item(s) in the shortest possible timeframe, along with your receipt and Monocle’s return form.

    You can also exchange your goods within 30 days of receiving them. Please return the item(s) in the shortest possible timeframe, along with your receipt and Monocle’s return form. If you live in one of the cities where we have a shop (London, Tokyo, New York, Toronto, Singapore or Hong Kong) and we have the right item in stock you can also exchange your goods there.

    All subscriptions are strictly non-refundable.

    Returned items must be unused, in a saleable condition and include all the original packaging, such as clothing tags. We cannot refund or exchange consumable items, including our fragrances, which have been used or removed from the original packaging. We are also unable to refund print items, such as magazines and newspapers.

    For matters of hygiene, purchases of footwear, shorts or underwear are strictly non-refundable. Should a product be subject to further conditions relating to its eligibility for a refund or exchange it will be advertised accordingly.

  • How do I amend an order?

    Please email us at customerservice@monocle.com.

  • Will I need to pay import duties?

    When ordering goods for delivery outside of the European Union, you may be subject to import duties and taxes that are levied once the package reaches the country of destination. Any such additional charges must be borne by you; Monocle has no control over these.

    Customs policies vary widely from country to country. Please contact your local customs office for relevant information regarding these.

    As of March 2016, US customers don’t pay import duties on internet purchases of up to £500.

  • Does Monocle charge VAT?

    VAT (valued added tax) is not levied on magazines, newspapers and books in the United Kingdom, therefore no such tax is charged on these items regardless of delivery location. This also applies to print subscriptions, including subscription offers.

    Monocle is required by law to charge VAT on orders for all other goods despatched to countries within the European Union.

    For orders outside of the European Union, we are able to refund VAT charged after all items of your order have been received. To request a refund, please contact our customer service department on +44 (0) 207 725 4330 or at customerservice@monocle.com.

    Please note that once the VAT has been refunded, all items are final sale and cannot be returned or exchanged.

  • Where does the Monocle online shop deliver?

    Monocle ships worldwide. If you would like to confirm that we ship to a certain locale, please contact our customer service department on +44 (0) 207 725 4349 or at customerservice@monocle.com.

    Please note, before orders totalling over 500 GBP are dispatched they may require pre-approved credit card verification. In such instances, a member of our customer service team will contact you directly.

    Phone lines are open 09:30 to 18:30 GMT, Monday to Friday.

  • Does Monocle ship to P.O. Boxes?

    We are able to deliver subscriptions to P.O. boxes. We are not, however, able to ship to P.O. boxes product orders placed online as they require a signature upon delivery.

  • How soon can I expect my order?

    Delivery of online orders largely depends on the location of the intended delivery. Online orders are dispatched from London every weekday via a UPS service, with the exception of our fragrances. These are dispatched in the UK via Royal Mail and delivered by local postal services. Within North America, fragrances are sent via UPS from our New York and Toronto stores.

    For UPS deliveries, the following are regional guidelines for delivery times (please note – delivery can be delayed by local customs):

    UK – 1 to 2 business days
 Europe and North America – 1 to 3 business days
 Asia, Australasia and Far East – 2 to 5 working days
    Central & South America, Middle East – 2 to 5 working days

    Shipping cost guidelines:

    United Kingdom – £5*

    Europe (excluding Eastern Europe, Norway and Switzerland) – £12*

    Eastern Europe, Norway and Switzerland – £25*

    North America – £25*

    Rest of world – £25*

    *Please note, shipping costs are calculated automatically via UPS. Dependent on weight, the cost of shipping may be subject to change.

  • How can I receive an invoice for my shop order?

    Please send your enquiry to customerservice@monocle.com with your billing address and VAT number.


  • Question not answered?

    Contact our customer service department on +44 (0) 207 725 4349 or at customerservice@monocle.com and they will be happy to help. Please include your account name and/or email address so that our team can better assist you.

    Phone lines are open 09:30 to 18:30 GMT, Monday to Friday.

  • What payment methods do you accept?

    The Monocle online shop accepts payment from the following card types: Visa, MasterCard, American Express, Diners Club and JCB.
    We also accept PayPal.

    At this time we are unable to accept cheques.






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