Can Monocle supply a receipt for a subscription?
The order acknowledgement e-mail received when you initially subscribe is the receipt for your subscription. Please note: VAT (value added tax) is not charged on magazines or newspapers in the United Kingdom.
How can I order a gift subscription?
All three Monocle subscription packages are available to purchase as a gift, allowing you to nominate a recipient. Please visit monocle.com/shop/magazine/ where you’ll find these gift options.
To announce a gift subscription you can choose to include a message to accompany the recipient's first copy, in a personalised letter. It will be received in a gift-wrapped envelope, alongside a note outlining their exclusive subscriber benefits.
What should I do if I do not receive an issue?
Please contact our subscriptions department on +44 (0) 207 725 4349 or at firstname.lastname@example.org.
In order to better serve you, we ask that you notify us of any impending address changes by the end of the month. This will enable us to ensure that your copy of Monocle magazine arrives as soon as possible. Please note that we are unable to accept responsibility for replacement issues if the correct information is not supplied.
How many issues will I receive?
Monocle magazine publishes 10 issues a year, consisting of two double issues (July/August and December/January). During these periods Monocle also publishes The Forecast and a summer special.
Annual subscriptions receive all 10 issues as well as the specials. Six-month subscriptions receive 5 issues and The Forecast or the summer special, depending on when the subscription begins.
What are the benefits of subscribing?
Aside from all issues delivered worldwide at no additional cost, only Monocle subscribers have full access to the Monocle Archive online - a resource of fresh reporting in high-quality audio and video, as well as every article ever published in Monocle.
Subscription now includes a 10 per cent discount at The Monocle Shop in London, New York, Hong Kong, Toronto, Tokyo and Singapore. Annual subscribers receive our exclusive and high-quality Monocle Voyage tote bag as well as The Forecast and our upcoming summer special.
As a subscriber, you’ll also have access to limited edition product collaborations, both online and in-store, and receive invitation to Monocle events across the globe.
Be among the first to receive the magazine, with subscriber copies dispatched before the issue hits the newsstands.
Please note that subscriptions are non-refundable.
With which issue will my subscription start?
The first issue of a subscription is determined by our publishing schedule. Subscriptions placed today will begin with the May 2015 issue.
If you would like to check which particular issue you'll receive, please contact subscriptions team on +44 (0) 207 725 4349 or at email@example.com.
Will I need to pay import duties?
When ordering goods for delivery outside of the European Union, you may be subject to import duties and taxes that are levied once the package reaches the country of destination. Any such additional charges must be borne by you; Monocle has no control over these.
Customs policies vary widely from country to country. Please contact your local customs office for relevant information regarding these.
How do I amend an order?
Please contact our customer service department on +44 (0) 207 725 4330 or at firstname.lastname@example.org.
How soon can I expect my order?
Delivery of online orders largely depends on the location of the intended delivery. Online orders are dispatched from London every weekday via a UPS service, with the exception of our fragrances. These are dispatched in the UK via Royal Mail and delivered by local postal services. Within North America, fragrances are sent via UPS from our New York and Toronto stores.
For UPS deliveries, the following are regional guidelines for delivery times (please note – delivery can be delayed by local customs):
UK – 1 to 2 business days Europe and North America – 1 to 3 business days Asia, Australasia and Far East – 2 to 5 working days
Central & South America, Middle East – 2 to 5 working days
Shipping cost guidelines:
United Kingdom – £5*
Europe (excluding Eastern Europe, Norway and Switzerland) – £12*
Eastern Europe, Norway and Switzerland – £25*
North America – £25*
Rest of world – £25*
*Please note, shipping costs are calculated automatically via UPS. Dependent on weight, the cost of shipping may be subject to change.
Does Monocle charge VAT?
VAT (valued added tax) is not levied on magazines, newspapers and books in the United Kingdom, therefore no such tax is charged on these items regardless of delivery location. This also applies to print subscriptions, including subscription offers.
Monocle is required by law to charge VAT on orders for all other goods despatched to countries within the European Union.
For orders outside of the European Union, we are able to refund VAT charged after all items of your order have been received. To request a refund, please contact our customer service department on +44 (0) 207 725 4330 or at email@example.com.
Please note that once the VAT has been refunded, all items are final sale and cannot be returned or exchanged.
Where does the Monocle online shop deliver?
Monocle ships worldwide. If you would like to confirm that we ship to a certain locale, please contact our customer service department on +44 (0) 207 725 4330 or at firstname.lastname@example.org.
Please note, before orders totalling over 500 GBP are dispatched they may require pre-approved credit card verification. In such instances, a member of our customer service team will contact you directly.
How do I arrange an exchange or refund?
If you are not happy with your purchase, you can return the goods within 14 days of receiving them. Please return the item(s) in the shortest possible timeframe, along with your receipt.
All subscriptions are strictly non-refundable.
Returned items must be unused, in a saleable condition and include all the original packaging, such as clothing tags.
We cannot refund or exchange consumable items, including our fragrances, which have been used or removed from the original packaging. We are also unable to refund print items, such as magazines and newspapers.
For matters of hygiene, purchases of footwear, shorts or underwear are strictly non-refundable. Should a product be subject to further conditions relating to its eligibility for a refund or exchange it will be advertised accordingly.
Before returning an item, please contact our customer-service department on +44 (0) 20 7725 4330 or at email@example.com, who will advise the best course of action for a swift resolution.
Does Monocle ship to P.O. Boxes?
We are able to deliver subscriptions to P.O. boxes. We are not, however, able to ship to P.O. boxes product orders placed online as they require a signature upon delivery.
What payment methods do you accept?
The Monocle online shop accepts payment from the following card types: Visa, MasterCard, American Express, Diners Club and JCB.
At this time we are unable to accept cheques or other payment services, such as PayPal.
Question not answered?
Contact our customer service department on +44 (0) 207 725 4349 or at firstname.lastname@example.org and they will be happy to assist.