Terms & Conditions
Thank you for visiting monocle.com. Monocle and any of its subsidiaries collect, use, disclose and otherwise treat the personal information of readers with great consideration.
Collection and Use of Personal Information
You are able to enjoy our publications, take advantage of our promotions and visit many areas of our websites without providing us with any personal information. However, we do collect personal information when you: subscribe to one of our publications, purchase products offered through our website or publication, subscribe to our online newsletters, or register to participate in an online forum or community, contact our customer services with an enquiry, comment or suggestion.
Subscriptions: When you subscribe for one of our publications, we may ask you to provide your name, mailing address, e-mail address and credit card or other payment information for the purposes of fulfilling your subscription, sending you invoices, and contacting you about the expiry of your subscription. Your credit card transaction is processed through a secure Payment Service Provider and your card data is not retained. Please note that subscriptions are non-refundable.
Product Purchases: When you purchase products offered through one of our websites or publications, we collect your credit card and other payment information. We use this information to process your orders, to better assist you when you visit or contact us in the future, as well as to improve our product offerings. Your credit card transaction is processed through a secure Payment Service Provider and your card data is not retained.
Exchanges and Refunds: If you are not happy with your purchase, you must let us know within 7 calendar days of receiving it. Please return the item(s) in the shortest possible timeframe, along with your receipt. All subscriptions and sale or discounted items are strictly non-refundable and only clothing items are exchangeable for sizing related issues. Returned items must be unused, in a saleable condition and include all original packaging, e.g. clothing tags, et cetera. We cannot refund or exchange consumable items, including our fragrances, which have been opened or removed from original packaging. We are also unable to refund print items, such as magazines and newspapers. For matters of hygiene, purchases of shorts or underwear are strictly non-refundable. Should a product be subject to further conditions relating to its eligibility for a refund or exchange it will be advertised accordingly. Refunds will be issued to your original payment method. This does not affect your statutory rights.
Online Registration: You do not have to register to browse some areas of our websites. However, registration is required to receive online newsletters or to participate in certain website features. When you register, you agree to the use of personal information such as your name, e-mail address to be used to deliver the newsletter services requested. We collect the information we need to identify who you are, to provide you with the service or information you requested, and/or to facilitate your participation in an on-line forum or community where applicable. The newsletters may include advertising or marketing messages from carefully selected partners that may be of interest to you.
Please remember that any information you disclose in a public forum or community areas becomes public information and is immediately accessible to other users, so it is important for you to carefully consider what, if any, personal information you reveal in these areas. We may decide to use on-line forum and community content to enhance our editorial, advertising, promotional and similar activities.
Information about Other People: via our websites, you can submit personal information about other people. For example, you might submit the name and e-mail address of any individual to send a gift subscription and want it sent directly to the recipient, you may be required to submit the recipient's name and address. The personal information that may be collected about other people at these pages include the recipient's name, address, e-mail address, and telephone number. We do not use the recipient's personal information for any other purpose unless given direct permission to do from the recipient.
Optional Information: Occasionally, we may request demographic information (like your age or gender) or information about your interests and preferences. In most instances, you do not have to provide us with this information to receive the publication, product or service you have requested. We use this optional demographic and preference information to tailor or improve our products and service offerings, as well as for internal marketing research purposes.
Generally, you can visit our websites without telling us who you are or providing us with any personal information. We collect the IP (Internet protocol) addresses of all visitors to our websites and clickstream and other related information such as page requests, browser type, operating system and average time spent on our websites. We use this information to monitor and improve our websites.
From time to time we may obtain your permission to send you marketing information about our product and service offerings or those of our marketing partners. We may combine personal information we received from you with publicly available outside records to enhance our ability to market products and services that may be of interest to you. If we obtained your permission to place you on a marketing mailing list, you can remove yourself from the list at any time. You can also remove yourself from an e-mail marketing list by clicking the "unsubscribe" button that appears on our e-mails.
Disclosure of Personal Information
We will not disclose, rent, sell or otherwise transfer your personal information without your consent, except as otherwise set out in these Terms and Conditions.
Certain personal information may be transferred among our family of companies or other third parties solely for the purposes of processing your request or arranging delivery of your subscription, product, or service you have requested. We may also transfer (or otherwise make available) your personal information to third parties who provide circulation audit and other services on our behalf. We may store and process personal information in the European Union or any other country in which we (or any of our affiliates, subsidiaries or agents) maintain facilities. All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable data privacy laws, and are prohibited from using or disclosing your personal information for any purpose other than providing the services on our behalf or as otherwise required by applicable law.
Third-Party Products and Services: If you are a subscriber to one of our publications or on-line newsletters, we may choose to share your contact information with carefully selected marketing partners who will contact you by mail or e-mail with offers about products and services that may be of interest to you. You can remove yourself from such mailing lists by clicking the "unsubscribe" button that appears on our e-mails.
Sale of Business: We reserve the right to transfer any personal information we have about you in the event of a merger with a third party or upon a sale or transfer of all or a portion of our business or assets to a third party acquirer.
Third-party Websites and Advertisers Our websites may provide links to third party websites. The inclusion of any link does not imply our endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organisations that operate such linked websites may collect, use, disclose or otherwise treat your personal information.
Our websites may use reputable third parties to present or serve the advertisements that you may see at its web pages and to conduct research about the advertisements. These Terms and Conditions do not cover any use of personal information that such third parties may have collected from you or the methods used by the third-parties to collect that information (e.g., cookies, web beacons and clear gifs).
Security of Personal Information
Although we take appropriate measures to safeguard the personal information in our custody and control, please understand that we are unable to guarantee that your personal information will never be disclosed or accessed in a manner that is inconsistent with this document. We have implemented measures in an effort to maintain the confidentiality of all personal information in our custody and control, including only providing access to personal information to employees and authorised service providers who require such information for the purposes described in this document. We maintain administrative, technical and physical safeguards in an effort to protect against unauthorised access, use, modification and disclosure of personal information in our custody and control. To provide you with an increased level of security online, access to your personal information on certain of our websites may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.
Changes to this Privacy Statement
This Privacy Statement may be updated periodically to reflect changes to our personal information practices. The revised Privacy Statement will be posted on this website. We will treat your personal information in accordance with the privacy statement in place at the time of collection of such information, or as you otherwise consent.