Shipping

E-commerce

Processing:

Online orders are dispatched from Germany every weekday via a UPS service, with the exception of our fragrances. These are dispatched in the UK and EU via UPS. Within North America, fragrances are sent via Canada Post from our Toronto shop and may incur an additional 10-day processing time. Due to strict customs restrictions, we are unable to ship our fragrances to the rest of the world.

Orders received during the week will be processed depending on selected shipping. Standard and Saver orders are processed within three days while express orders are processed on the next working day.*

*Standard and Saver orders received on Friday, Saturday and Sunday will be processed on Monday for shipment within two business days.

*Express orders received on Friday, Saturday and Sunday will be processed and shipped on Monday.

Delivery times:

Delivery of online orders largely depends on the location of the intended delivery. Approximate transit times are listed below:

Standard:
UK: 2-3 business days from shipped date
EU: 3-4 business days from shipped date
Europe & North America: 4-5 business days from shipped date
Rest of the world: 5-8 business days from shipped date

Saver:
UK: 1-2 business days from shipped date
EU: 2-3 business days from shipped date
Europe & North America: 3-4 business days from shipped date
Rest of the world: 4-6 business days from shipped date

Express:
UK: 1-2 business days from shipped date EU: 1-2 business days from shipped date
Europe & North America: 2-3 business days from shipped date
Rest of the world: 3-5 business days from shipped date

We ask our customers to be aware that they are liable for all import duties, customs and local sales taxes levied by the country of destination. Payment of these are necessary to release an order from customs on arrival.

Shipping from Germany:

We offer free shipping for top-ups and some of our back issues. Our top-up issues are delivered by standard mail and are dispatched from our distributors twice a week, within seven business days of purchase. Issues are shipped from Germany, so transit times will vary. Although we do not provide confirmation of shipping, we can offer the following estimated timeframes for delivery.

Continental Europe: 8-11 business days from shipped date
Eastern Europe: 5-9 business days from shipped date
UK: 4-7 business days from shipped date
North America: 15-19 business days from shipped date
Middle East: 7-10 business days from shipped date
Asia: 10-14 business days from shipped date
Africa: 10-16 business days from shipped date
Rest of the world: 11-20 business days from shipped date

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