Shipping

E-commerce Shipping times

Processing:

Online orders are dispatched from Germany every weekday, with the exception of our fragrances. These are dispatched in the UK and EU via UPS. Within North America, fragrances are sent via Canada Post from our Toronto shop and may incur an additional 10-day processing time. Due to strict customs restrictions, we are unable to ship our fragrances to the rest of the world.

Orders received during the week will be processed depending on selected shipping. Standard and Saver orders are processed within three days while express orders are processed on the next working day.*

*Standard and Saver orders received on Friday, Saturday and Sunday will be processed on Monday for shipment within two business days.

*Express orders received on Friday, Saturday and Sunday will be processed and shipped on Monday.

Delivery times:

Delivery of online orders largely depends on the location of the intended delivery. Approximate transit times are listed below:

We ask our customers to be aware that they are liable for all import duties, customs and local sales taxes levied by the country of destination. Payment of these are necessary to release an order from customs on arrival.

Free shipping

Europe: 5-15 business days from shipped date.
Australia, New Zealand and Asia 16 - 20 Business days from shipped date.
Rest of the world: 10 - 20 business days from shipped date.

Shipping from Germany:

We offer free shipping for top-ups and some of our back issues. Our top-up issues are delivered by standard mail and are dispatched from our distributors twice a week, within seven business days of purchase. Issues are shipped from Germany, so transit times will vary. Although we do not provide confirmation of shipping, we can offer the following estimated timeframes for delivery.

Extended delays are expected in Australia and New Zealand. Top - ups and replacement issues will be dispatched along with the upcoming (new) released issues.

UK and Europe: 5 - 10 business days from shipped date.
North America: 10 - 20 business days from shipped date.
Australia, New Zealand and Asia 25 - 30 Business days from shipped date.

(Updated on the 28th of July, 2022)

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