Online orders are dispatched from Germany every weekday via DHL or UPS, with the exception of our fragrances. Due to strict customs restrictions, we ship fragrances only to the United Kingdom, the EU and North America. Within America, fragrances are sent via USPS (Local Post) from our US warehouse. Please consider up to 10 days additional processing time.
Orders received during the week will be processed depending on selected shipping. Standard and Saver orders are processed within three days while express orders are processed on the next working day.*
*Standard and Saver orders received on Friday, Saturday and Sunday will be processed on Monday for shipment within two business days.
*Express orders received on Friday, Saturday and Sunday will be processed and shipped on Monday.
All merchandise (excluding magazines and books) does not include free shipping, but orders over £250 across the EU include free shipping.
Ecommerce magazine and book orders shipping:
We include worldwide untracked shipping on all magazines.
We offer free shipping on books to the EU, United Kingdom, United States, Canada, Hong Kong and Japan.
Delivery of online orders largely depends on the location of the intended delivery. Approximate transit times are listed below:
UK and EU: 5-15 business days from shipped date.
Australia, New Zealand and Asia: 16-20 business days from shipped date.
Rest of the world: 10-20 business days from shipped date.
We ask our customers to be aware that they are liable for all import duties, customs and local sales taxes levied by the country of destination. Payment of these are necessary to release an order from customs on arrival.
(Updated on the 21st of October, 2022)