Opinion / Markus Hippi
Changing platforms
Among other things, railway stations can be places of memory. I remember waiting for a train when I was leaving my hometown of Siilinjärvi, Finland, to study elsewhere for the first time. Later in life there was the sense of excitement about travelling to and arriving at some of the world’s great stations, often greeting a friend or saying goodbye to someone close to me. Even the announcements can be evocative: I remember wandering past the station in my university town and hearing the calls that reminded me of my connection to home.
All of which is why it’s unfortunate that Sweden’s railway stations have been quieter this week, after Trafikverket, the country’s transport administration, decided to end most platform announcements. From now on passengers will only hear information if there are delays or unexpected changes to the schedule. The reason given is that providing regular updates on the arrival and departure of trains and their platforms threatens to drown out the announcements that really matter.
The move has been criticised by the Swedish Association of the Visually Impaired but they’re not only the ones who will struggle to read information from station screens, and might be upset by the new development. Train announcements provide an important sense of a place: they create an atmosphere and play a role in the image that customers have of the stations and railway operators alike. Is it really necessary to discard such a strong element of the passenger experience? And has anyone thought about what we might lose if we reduce the trusted, familiar announcers to a voice that only signals problems on the line? Cutting down unnecessary noise pollution is one thing but losing a familiar and welcoming voice in our train stations – and forcing people to spend more time checking screens – is another.