1
There is a takeaway food shop near Midori House that, for several years, was a regular pit stop for me and my Monocle dining buddies. You would go in and chat to the jolly team as they concocted a tasty lunch box. One day, post-coronavirus, it all changed. Our favourite staff had gone and, in their places, had arrived a series of chiller units from which you could now retrieve your prepacked food before paying at the counter. How was this progress? I stopped going and so did my lunch team. But on Monday, when I finally returned to the office, I discovered that the boycott had been lifted by Sophie and Josh – they blamed Chris Lord, newly returned from Los Angeles. “It’s all changed again,” said Sophie. And so it has. The people at the checkout have now gone too. You take your food, tap your order on a touch-screen, pay and leave without ever meeting a staff member – unless, like me, you press the wrong button, overpay and have to negotiate a refund. It’s awful but in a city where lots of people don’t want service jobs, it makes life so much easier for managers if they just cut staff out of the equation (yet about 314,000 people are unemployed in London).
2
On Linkedin, I was distracted by a post from a woman who had just had an uncomfortable recruiting experience. She was on a video call with a candidate; when she asked about the software that the company uses, the interviewee ended the conversation abruptly. Later she called the woman to make sure that she was OK. And she was – she just didn’t think that it was appropriate to be asked questions. That seemed like a red flag to me. But then I read the comments and many of the people jumping into the debate supported the call-dropper’s actions. “It’s all there on the CV – either you’re hiring or you are not,” was the tone.
3
But a friend, who is going through the application process, told me about some of the hoops that he is being made to jump through by a big US company. In addition to creating a project proposal that took days of research, he has also had eight rounds of interviews. The most enervating aspect is the level of personal questioning that he has been exposed to, including being asked to talk about the worst thing that has happened in his personal life and how he survived it. I would have hung up on that call.
4
Tim Duggan is someone who I met when he was a Sydney nightclub promoter and who went on to become a successful media-company co-owner (he has since sold the business). Our paths have crossed again in recent years because he now lives with his husband in Palma de Mallorca, so we get to hang out. He has also recently been on Monocle Radio’s The Entrepreneurs as he has taken to writing books. His newest one, Work Backwards, is about how and why we work, looking at the latest research on everything from flexible working to four-day weeks. (Duggan says that he manages to write books, give workshops and help companies experiment with how they operate in just three days a week. I know, it’s annoying.)
On Wednesday I went to hear him talk about his theory – essentially, you start by thinking about the life you want to lead. He’s a sunny Aussie who speaks from the heart and the audience also had good perspectives to offer. One woman talked about taking time out of work to have a baby and how this version of flexible working had set her career back, while another talked about how being brave and quitting her job to travel had led to a better work pattern. There were so many ideas at play about how the world of work works.
5
It has also been a week in which I have seen again and again how, in the right place, surrounded by great people, work can be rich in meaning. Lunch with architects Fergus Feilden and Edmund Fowles at their studio – busy, alive, full of ideas – and talking to the new creative director at Georg Jensen, Paula Gerbase, about how she works with her team (including the company’s cool archivist) were inspiring. And then, of course, there’s Monocle.
There is no single model of working that fits every business but some of the stances taken by both staff and employers leave little hope of ever creating workspaces where any collaboration or meaning can be found. I work in an industry where, thankfully, people need to come together (and where we do ask potential employees what they think). I don’t believe in a world stripped of human interaction. Experiment as much as you like but make space for people to flourish – even in a bar or takeaway food shop.