THE FASTER LANE / TYLER BRÛLÉ
Seen but not heard
“Look! Look! Look at the man in the phone booth,” said Mats, with a mix of surprise and disbelief.
I was more concerned with my coffee and Brezel Brot at that point in my Saturday morning but I was nevertheless able to process the “look, look-man-phone booth” to know that an ugly scene was about to come into view. Was I about to witness a man slumped against glass with a phone cord wrapped around his neck? Or maybe it was a gentleman who’d read about the transparent toilets recently launched in Tokyo’s Shibuya district and thought that something similar had been installed in Zürich’s Seefeld? Or was it just a performance and I was about to see a street artist doing a handstand with upside-down genitalia pressed against the glass? Oh how the mind can wander in a split second!
When I focused on the cylindrical Swisscom phone booth ahead, the scene was both shocking but wonderfully familiar: a neatly dressed man in his sixties chatting away in the privacy of a reasonably soundproof glass-structure. For a brief moment he caught my stare but then went back to his conversation. The gestures and facial expressions suggested that this wasn’t a panic call or a man who was in some sort of distress. He was smiling, raising his hands in a friendly way and shifting back and forth in a pleasant, relaxed manner. It didn’t seem as though he’d rushed to the phone booth because he’d lost his Galaxy, hadn’t paid his bill or was attempting to avoid leaving a digital footprint.
By the time I passed the booth I was reminded how wonderful Swisscom booths were to use back in the 1990s. They had a special sound signature when the doors slid open, moody lighting and keyboards for sending messages – as though the dream of pocket-size communications was one for people in the 22nd century. They were also impeccably maintained and never reeked of urine nor were covered with stickers for escort services.
While we’re all well aware why the phone booth disappeared, isn’t it time they made a comeback? If Samsung was smart, wouldn’t they have conversations with telecoms operators the world over and suggest that they take over the maintenance of such amenities and turn them into places not only for recharging or a full signal but also zones of “digital decency”, where phone users can behave responsibly. Just as smokers are shunted into corrals and corners where they can puff away, surely we must be getting close to a point where a smart lobby group is going to demand that all that conference-call pacing and chattering and speaker-phone pollution needs to be curbed. Or?
I took great delight in seeing but not hearing that gentleman make his phone call in the middle of the city. No doubt the person at the other end of the line felt the same; privacy, no rumbling trams or urban din.
If we’re really facing a new era of digital nomads (lumbering, swaying workers with no desk to call their own, dressed in clothing far too young for their hair colour or style) or home-workers (not thrilled to be there after six months, a year or a lifetime but still arguing that, “It’s great!”) then the phone booth needs to make a comeback to save our society from potentially millions of people wandering streets, lanes and parks seeking the privacy they can’t find in the apartment, café or gym locker room. It could be Samsung or another smart company who spots the opportunity to offer privacy in exchange for selling a bit of out-of-home ad space. Which city will be first?