Opinion / Josh Fehnert
Machine learning
It has been a fraught quarter for technology firms, with employment figures showing that more than 166,000 jobs have already been axed from the sector globally this year – more than the total trimmed in 2022. And as thunderclouds massed over Silicon Valley Bank (SVB) last month, a wider downturn felt, to many, as inevitable as April showers. Luckily, there might be a few silver linings to report. First – and fortunately for the global economy – job-shedders from Apple to Zoom seem to be rebalancing their books, rather than restaging the bursting of the dotcom bubble. SVB’s collapse, meanwhile, has created a wobble on Wall Street, rather than a 2008-style bank run. So far.
Technology is, by its nature, a hopeful pursuit. It might yet help us to patch up the environment, ensure global security or have better conversations. But before we get too carried away praising the next tech bro to launch a moon mission, an “everything app” to (further) distract us or a chatbot to sit your children’s exams, shouldn’t we take a moment to tentatively reinsert some common sense into how we talk about these firms? Or, better yet, raise our expectations of what a business can and should aspire to be?
Remember, there’s more than one way to value a company, including by the good it does and the way that it treats its customers and staff. For all the glib, head-in-the-clouds chatter about “freedom”, “connectivity” and “disruption”, many technology firms are failing to live up to their early optimistic ideals as they cut corners and flog offices to save the bottom line (to say nothing of the data-dredging, tax-avoiding, rare-earth mineral-mining and all that running on filthy grids).
The same industry that set about improving the world and finding fresh solutions seems to be falling short of even the modest benchmark of offering a pleasant place to work. Those seeking a brighter outlook for the industry and those who work in it should start by fixing the roof while the economic weather holds. Meta’s profit was €21bn in 2022: surely enough to invest a little more in its staff and keep the Menlo Park office (pictured) in cereal?
Josh Fehnert is Monocle’s editor. For more ideas, insight and analysis, subscribe to Monocle magazine today.