1
As we hit the midyear point, Richard Spencer Powell, our creative director, suggested to Tyler that it would be helpful if the three of us could find a couple of days out of the office to think about the editorial projects that we need to deliver, the stories that we want to tell and how to hire the best talent as we continue to grow. Tyler not only concurred (well done, Rich) but proposed a very special venue: the Gstaad Palace hotel. That’s the kind of suggestion that you grab with both hands and get in writing the second that it’s made. So, on Tuesday, after meetings in Geneva, we took a train along the glinting lake to Montreux, where we switched to a GoldenPass Line train that zigzagged up through the mountains, offering spectacular, panoramic vistas from its windows. A lot of photos were taken.
OK, enough already, I hear you say. But there’s a point here, I promise. The company retreat and the management get-together have in recent years gained a bad reputation. They are regarded as moments when too much paintball gets played and amateur efforts at building trust go awry (“How was I supposed to know that I had to catch you when you fell backward? I was still at the breakfast buffet”). But sometimes the very act of making a journey, of ending up somewhere different, is all that you need for perspectives to change and for your focus to shift from the immediate to what’s on the horizon.
And what a horizon it is when you’re having dinner on the terrace of the Gstaad Palace. The air was so wildly clear, the light so damned perfect, and the mountains were dotted with alpine-cute farms so impeccable that it almost seemed like a set. Had Tyler somehow just taken us to a warehouse in London with a state-of-the-art projector screen? Even the goats looked as though they had spent the morning in hair and make-up (“Don’t take too much off the beard – it’s a trademark”).
I know I am pushing my luck here but, really, a nice dinner at the Gstaad Palace also offers more management tips and a greater understanding of how you can create trust and a team than a role-playing game. There’s the 24-year-old Italian sommelier who is on his ninth season at the Palace and who has the welcome confidence of a man twice his age – how do we make sure that we always echo his enthusiasm and dedication as we recommend on our pages not only wine to drink but also places to visit and invest in, and cultural moments to savour? Then there’s the teamwork on display as plates arrive, food is served and wine glasses are replenished, all with faultless choreography. Because that’s our business too: ensuring that radio shows hit their mark, books head to the printers on time and magazines come together with a flourish. How do you replicate the camaraderie of a fine service team?
Then there’s all the flambéing. There are some gloriously old-school things about the Gstaad Palace and one of them is how many things you can have flambéed by a waiter at your table. There’s an almost endless display of cheek-warming culinary arson and, after a while, you feel a little cheated when a flame-free dish arrives (“I’d prefer to have my green salad flambéed please”). But here’s a lesson in trust too. That joyful waiter knows what he’s doing and has practised this again and again; the guests are relaxed even as flames shoot skywards from their pudding plates because they know that they are in safe hands. Honestly, scoffing that soufflé was purely educational.
2
While we were in Gstaad, two special packages came our way. The first contained an advance copy of the new edition of The Monocle Companion, our paperback essay series. Josh Fehnert, our editor, has pulled together this brightly covered summer treat that delivers “50 ideas for a better world”. We also got our hands on our next hardback book: Swim & Sun: A Monocle Guide. It’s a celebration of the best beach clubs and bagni, a view of life from a stretched-out towel after taking a dip in the water. Both will be available from Monocle later this month, before being sent out to the best bookshops around the world (and if you run a bookshop or a retail outlet that doesn’t have our books on your shelves, we can always hook you up with our partners and distributors at Thames & Hudson who can fix that problem).
Finally, the clock is ticking on the countdown to the Monocle Quality of Life Conference in Munich, which runs from Thursday 31 August to Saturday 2 September. It will feature an epic line-up of speakers, great dinners and receptions, lots of time with the Monocle crew and perhaps a management retreat just for yourself. It’ll be a moment for you to step out of your normal routine, meet inspiring people and see things anew. And I am sure that we could also suggest somewhere for a spot of night-time flambé.