On Tuesday evening we landed at London City Airport just as the UK’s border-control system was going into meltdown. As we – me and editor Josh Fehnert – got to the now-kaput e-gates, the immigration staff were still in the midst of working out what the hell had just happened. A passenger waiting in front of us helpfully called out, “Have you tried turning it off and on?” Realising that it was going to take more than that simple procedure, laptops arrived and the staff began manually entering arrivals’ details into the database. Fortunately, we were through with only a modest delay.
Meanwhile over at Heathrow, a far busier airport, a colleague’s flight had touched down on time. She was then told that she would have to sit tight as too many people were stuck in the immigration queue – she would end up sitting there for three hours. Once she finally exited the terminal, the train services to London had ended for the night and it was a bun fight for the taxis – families with children, people fainting. She told me that people who couldn’t afford a £70 (€81) cab ride were bedding down in the airport.
I promise that I had nothing to do with any of this, so why did I look around at the people waiting patiently at London City Airport and feel like apologising? Perhaps explain that it isn’t always like this. But, actually, UK airport arrivals often are like this. Rail strikes that knock out the Tube or a shortage of ground crew that leaves you lingering on a plane waiting for the air-bridge to be connected are too often people’s first impressions of the UK. I have a feeling that quite a few who landed here on Tuesday evening have been left thinking that we need some help.
Back at the airport, however, the mood was good; nobody was losing it. Families with children were guided to the front of the line and the official who allowed me back into the UK was humorous and couldn’t resist the urge to apologise. She clearly has the same trait as me.
Travelling around the world on behalf of Monocle, I am often asked about the health of the UK – and, even now, why Brexit happened. The questioners often have that concerned face you reserve for asking about a wayward cousin. I still hate that decision but London remains a vibrant place in which to anchor your business. Yes, the government might be hell-bent on stymieing the global movement of talent and the seamless exchange of goods to Europe but the city endures.
On Wednesday, I headed over to Olympia with Monocle Radio’s David Stevens to record an interview for The Urbanist. The home of one of London’s most storied exhibition centres is undergoing an epic makeover that involves the addition of a state-of-the-art theatre, a music hall, art school, two hotels, offices and numerous bars and restaurants. It’s the creation of a vast new work-and-entertainment district and has required an investment of £1.6bn (€1.8bn). We met the men who made this possible: Yoo Capital co-founders John Hitchcox and Lloyd Lee, now the business’s managing partner. I asked them about London; about their faith in this city. While they also had few words of encouragement to say about the government’s policies, they both spoke with enthusiasm about the creativity and dynamism of London. I’ll let you know when the interview is airing.
Perhaps London is always a bit like this – wonky and wonderful at the same time – but it would be nice if you could feel that its stop-starts were fewer and there was more space for big thinkers.
In the end, the UK’s immigration IT woes were resolved after several hours, though I am not sure how they concluded the outage. Did they unplug it after all? Give it a good shake? Who knows. If you are coming to the UK, please be willing to suspend your judgement until you have least made it out of the airport, whenever that might be.